IT Business Analyst

Kapco, Inc.; Town of Grafton (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Kapco, Inc. in Wisconsin is seeking an IT Business Analyst to support manufacturing operations by administering key systems, resolving user issues, and managing system improvement projects.

This exempt role combines technical expertise with strong communication and project management to ensure systems run efficiently and align with business needs. You will work closely with internal teams and external vendors to drive process improvements, document solutions, and deliver technology that enhances

Qualifications

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting, support, and functionality improvements.
• PLEX ERP experience is a plus.
• Completes assigned projects and tasks within timelines while maintaining quality.
• Communicates clearly and professionally with customers and vendors.
• Demonstrates responsiveness and dependability in IT issues.

Responsibilities

• System Administration: Administer, configure, and maintain assigned systems.
• End-User Support: Provide functional support and resolve tickets.
• Project Management: Manage system enhancement and implementation projects.
• Vendor Relationship Management: Maintain vendor relationships and coordinate features.
• Documentation Management: Maintain clear system documentation.

Skills

ERP Troubleshooting

End-User Support

Project Management

Vendor Relationship

Documentation

System Administration

Tools

PLEX ERP

Job description

Kapco Metal Stamping is the Midwest's premier contract manufacturer of metal components, trusted by some of the world's biggest brands to make precision metal parts. Kapco's constant investment in modern, state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.

Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.

Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast-growing team!

Come Together at Kapco Video

IT Business Analyst - Kapco Grafton, WI

A professional technical support role responsible for supporting business operations by administering key systems, resolving user issues, and managing systems improvement projects. This role combines technical expertise with strong communication and project management skills to ensure systems run efficiently and align with business needs. Working closely with internal teams and external vendors, the analyst drives process improvements, supports daily operations, and ensures timely delivery of technology solutions that enhance organizational performance. This is an exempt position.

Responsibilities:

• System Administration: Administer, configure, and maintain assigned systems to ensure optimal performance, functionality, and data integrity.
• End-User Support: Provide functional support in area of expertise, ensuring timely ticket resolution and implementation of workarounds when necessary.
• Project Management: Manage system enhancement and implementation projects, including requirements analysis, solution design and testing, and timeline management.
• Vendor Relationship Management: Maintain relationships with software and support vendors, working with them on support cases, implementing new features, and proper use of products.
• Documentation Management: Maintain clear and organized system documentation, including change logs, common fixes to incidents, etc.
• Other duties as assigned.

Experience and Performance Standards:

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting, support, and functionality improvements.
• PLEX ERP experience is a plus.
• Completes assigned projects and support tasks within established timelines while maintaining accuracy and quality.
• Communicates clearly and professionally with customers and vendors to define needs, resolve issues, and document solutions.
• Demonstrates responsiveness, dependability, and a positive attitude when assisting others with IT-related issues.
• Consistently meets attendance expectations.
• Demonstrates adherence to Company's Core Values.
• Follows all company policies, procedures, and practices related to personnel, safety, quality and housekeeping.
• Meets individual performance goals on an annual basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.