IT Business Analyst

Kapco Career; Town of Grafton (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Profit Sharing

Vacation

Paid Holidays

Onsite Wellness Center

Gym Membership

Job summary

Kapco Metal Stamping in Grafton, WI is seeking an IT Business Analyst to support business operations by administering key systems, resolving user issues, and managing improvement projects. This role blends technical expertise with strong communication and project management to keep systems aligned with business needs.

You will work with internal teams and external vendors to drive process improvements, support daily operations, and ensure timely delivery of technology solutions that raise

Qualifications

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting, support, and functionality improvements.
• PLEX ERP experience is a plus.
• Excellent communication and project management skills.

Responsibilities

• System Administration: Administer, configure, and maintain assigned systems to ensure optimal performance, functionality, and data integrity.
• End-User Support: Provide functional support in area of expertise, ensuring timely ticket resolution and implementation of workarounds when necessary.
• Project Management: Manage system enhancement and implementation projects, including requirements analysis, solution design and testing, and timeline management.
• Vendor Relationship Management: Maintain relationships with software and support vendors, working with them on support cases, implementing new features, and proper use of products.
• Documentation Management: Maintain clear and organized system documentation, including change logs, common fixes to incidents, etc.
• Other duties as assigned.

Skills

ERP systems

Project management

Vendor management

System administration

End-user support

Documentation

Tools

PLEX ERP

Job description

Kapco Metal Stamping is the Midwest’s premier contract manufacturer of metal components, trusted by some of the world’s biggest brands to make precision metal parts. Kapco’s constant investment in modern, state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.

Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.

Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast-growing team!

IT Business Analyst – Kapco Grafton, WI

A professional technical support role responsible for supporting business operations by administering key systems, resolving user issues, and managing systems improvement projects. This role combines technical expertise with strong communication and project management skills to ensure systems run efficiently and align with business needs. Working closely with internal teams and external vendors, the analyst drives process improvements, supports daily operations, and ensures timely delivery of technology solutions that enhance organizational performance. This is an exempt position.

Responsibilities:

• System Administration: Administer, configure, and maintain assigned systems to ensure optimal performance, functionality, and data integrity.
• End-User Support: Provide functional support in area of expertise, ensuring timely ticket resolution and implementation of workarounds when necessary.
• Project Management: Manage system enhancement and implementation projects, including requirements analysis, solution design and testing, and timeline management.
• Vendor Relationship Management: Maintain relationships with software and support vendors, working with them on support cases, implementing new features, and proper use of products.
• Documentation Management: Maintain clear and organized system documentation, including change logs, common fixes to incidents, etc.
• Other duties as assigned.

Experience and Performance Standards:

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting, support, and functionality improvements.
• PLEX ERP experience is a plus.
• Completes assigned projects and support tasks within established timelines while maintaining accuracy and quality.
• Communicates clearly and professionally with customers and vendors to define needs, resolve issues, and document solutions.
• Demonstrates responsiveness, dependability, and a positive attitude when assisting others with IT-related issues.
• Consistently meets attendance expectations.
• Demonstrates adherence to Company’s Core Values.
• Follows all company policies, procedures, and practices related to personnel, safety, quality and housekeeping.
• Meets individual performance goals on an annual basis.

About Kapco Metal Stamping

Kapco is known for investing in its people and creating a culture of engagement and is equally as committed to giving back to the community. As an employee, you can expect a goal-oriented compensation structure, excellent benefits including Medical, Dental and Vision Insurance, 401K, Profit Sharing, Vacation, Paid Holidays, an Onsite Wellness Center and Gym Membership. Building on employees’ skill sets and growing them as individuals is a top priority at Kapco. The Kacmarcik Center for Human Performance is focused specifically on delivering an exclusive and proprietary in-house training, designed to develop employees along their career path.