IT Business Analyst

Kapco,-Inc; Town of Grafton (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Kapco Metal Stamping, a leading contract manufacturer, seeks an IT Analyst to administer and optimize ERP systems, support end users, and drive system improvement projects. This exempt role collaborates with internal teams and external vendors to ensure reliable technology solutions that boost operational performance.

Ideal candidates have manufacturing experience, strong ERP knowledge (PLEX a plus), and a track record of delivering timely projects with a focus on data integrity and system

Qualifications

• Experience administering systems in a manufacturing environment.
• Strong focus on data integrity and system performance.
• Ability to manage and prioritize multiple system-related projects.

Responsibilities

• System Administration: configure and maintain assigned systems for optimal performance and data integrity.
• End-User Support: provide timely functional support and implement workarounds when needed.
• Project Management: lead system enhancement and implementation projects from requirements to testing and rollout.
• Vendor Relationship Management: coordinate with software vendors for support cases and feature deployments.
• Documentation Management: maintain change logs and standard fixes for incidents.

Skills

System Administration

End-User Support

Project Management

Vendor Relationship Management

Documentation

Tools

ERP systems

PLEX ERP

Job description

Kapco Metal Stamping is the Midwest’s premier contract manufacturer of metal components, trusted by some of the world’s biggest brands to make precision metal parts. Kapco’s constant investment in modern, state-of-the-art equipment and cutting‑edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.

Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.

Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast‑growing team!

A professional technical support role responsible for supporting business operations by administering key systems, resolving user issues, and managing systems improvement projects. This role combines technical expertise with strong communication and project management skills to ensure systems run efficiently and align with business needs. Working closely with internal teams and external vendors, the analyst drives process improvements, supports daily operations, and ensures timely delivery of technology solutions that enhance organizational performance. This is an exempt position.

Responsibilities:

• System Administration: Administer, configure, and maintain assigned systems to ensure optimal performance, functionality, and data integrity.
• End-User Support: Provide functional support in area of expertise, ensuring timely ticket resolution and implementation of workarounds when necessary.
• Project Management: Manage system enhancement and implementation projects, including requirements analysis, solution design and testing, and timeline management.
• Vendor Relationship Management: Maintain relationships with software and support vendors, working with them on support cases, implementing new features, and proper use of products.
• Documentation Management: Maintain clear and organized system documentation, including change logs, common fixes to incidents, etc.
• Other duties as assigned.

Experience and Performance Standards:

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting, support, and functionality improvements.
• PLEX ERP experience is a plus.
• Completes assigned projects and support tasks within established timelines while maintaining accuracy and quality.
• Communicates clearly and professionally with customers and vendors to define needs, resolve issues, and document solutions.
• Demonstrates responsiveness, dependability, and a positive attitude when assisting others with IT-related issues.
• Consistently meets attendance expectations.
• Demonstrates adherence to Company’s Core Values.
• Follows all company policies, procedures, and practices related to personnel, safety, quality and housekeeping.
• Meets individual performance goals on an annual basis.

About Kapco Metal Stamping

Kapco is known for investing in its people and creating a culture of engagement and is equally as committed to giving back to the community. As an employee, you can expect a goal-oriented compensation structure, excellent benefits including Medical, Dental and Vision Insurance, 401K, Profit Sharing, Vacation, Paid Holidays, an Onsite Wellness Center and Gym Membership. Building on employees’ skill sets and growing them as individuals is a top priority at Kapco. The Kacmarcik Center for Human Performance is focused specifically on delivering an exclusive and proprietary in‑house training, designed to develop employees along their career path.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.