IT Business Analyst

Stanford University; Palo Alto (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Stanford University seeks an Asset Management Analyst for the Hardware Program (SUHP) at the Palo Alto campus. You will manage workstation and peripheral inventories, ensure asset records, and support disposal per Stanford policies using ServiceNow to streamline processes.

Strong ServiceNow expertise, organization, and cross‑functional collaboration with IT, finance, and procurement are essential to optimize asset lifecycles, tracking, and reporting for budget and compliance.

Qualifications

• Bachelor's degree and 3 years relevant experience.
• Experience with ServiceNow asset management module preferred.
• Strong documentation and stakeholder collaboration skills.
• Ability to analyze asset data and generate reports.

Responsibilities

• Maintain workstation hardware and peripherals inventory through ServiceNow Asset Management module.
• Conduct monthly inventory counts and reconcile against expected stock.
• Collaborate with vendors to negotiate favorable pricing for asset purchases.
• Generate regular reports and dashboards on asset utilization and performance.
• Collaborate with IT, finance, procurement and other departments to ensure seamless asset management across the organization.

Skills

ServiceNow

Asset management

Data analysis

Reporting

Communication skills

Interviews

Elicitation techniques

Vendor negotiation

Policy compliance

Documentation

Education

Bachelor's degree

Tools

ServiceNow

Job description

Location: Hybrid/Primary location at Stanford Campus in Palo Alto. Occasional travel between Stanford Campus in Palo Alto and Stanford Redwood City.

If you are a proactive, organized, and ServiceNow-savvy Asset Management Analyst looking to impact a dynamic organization significantly, we encourage you to apply. Join our team and help us optimize asset management processes to support our service growth and success.

The primary mission of the Stanford University Hardware Program (SUHP) is to provide an asset management lifecycle service to the University that safeguards Stanford’s valuable hardware assets, mitigates the risks associated with fraud and loss, and optimizes our budgeting processes.

The SUHP team seeks a talented Asset Management Analyst with exceptional organizational skills and expertise in ServiceNow to join our dynamic team. You will play a pivotal role in ensuring the security, integrity, and chain-of-custody for our hardware resources. Additionally, you will champion our environmentally responsible disposal practices while managing and optimizing our organization’s assets and asset records, ensuring compliance with policies and regulations, and leveraging ServiceNow to streamline asset management processes.

The expected pay range for this position is $80,000 - $100,000 per annum.

Key Responsibilities:

Asset Inventory Management, Tracking and Compliance:

• Maintain a comprehensive workstation hardware and peripherals inventory through the ServiceNow Asset Management module. Ensure accurate asset records are maintained.
• Conduct regular audits and assessments to track asset lifecycles, utilization, and depreciation.
• Adhere to and enforce asset management policies and procedures to ensure compliance with regulatory requirements and industry best practices.
• Asset Disposition: Coordinate the disposal or surplus of assets following Stanford policies and Stanford’s Property Management Office (PMO)
• Conduct monthly inventory counts with the team to reconcile against the expected stock.
• Collaborate with vendors to negotiate favorable pricing for asset purchases.
• Stay abreast of vendor hardware lifecycles.

ServiceNow/Data Analysis and Reporting Expertise:

• Collaborate and coordinate with ServiceNow administrators to customize and optimize asset management modules.
• Utilize ServiceNow to automate asset management workflows, track asset requests, and streamline asset procurement processes.
• Analyze asset data to identify trends, cost‑saving opportunities, and areas for improvement.
• Generate regular reports and dashboards to provide insights into asset utilization and performance.

Documentation Management and Collaboration:

• Maintain accurate documentation related to asset management processes and procedures.
• Keep records of asset configurations, maintenance schedules, and procurement documentation.
• Collaborate with Local IT, finance, procurement, and other departments to ensure seamless asset management across the organization.

Core Duties

• Analyze and document user needs, existing and new policies,processes, procedures and operational methods to consider possibleimprovements to new and existing systems.

• Utilize elicitation techniques to understand business processesand translate into system requirements and/or development of systemssolutions.

• Define and document business requirements and test cases forsystem developments. May include the writing of all or a portion offunctional specifications.

• Coordinate with business and technology teams, ascertainingsystem requirements, such as program functions, output requirements,input data acquisition, and system techniques and controls.

• Problem solve in areas such as system design, input/outputrequirements and procedural flow between departments and/or businesssystems.

• Perform testing of new systems, upgrades and patching of existingsystems; may include developing test plans. Conduct and documentresults of testing.

• May develop instructional materials, training and jobaids.

Minimum Education and Experience:

Bachelor's degree and three years relevant experience or acombination of education and relevant experience.

Knowledge, Skills and Abilities:

• Knowledge of computer system capabilities, business processes andworkflow.

• Understanding of the software development life cycle.

• Experience with enterprise applications and understanding ofdatabase driven applications.

• Skill in conducting interviews.

• Excellent communication skills, both written and verbal,including the ability to bridge functional and technical resources bycommunicating effectively with individuals of varying systems expertiseand business needs.

• Listening, negotiation and conflict resolution skills.

• Ability to maintain good customer relations with clients andexternal vendors and partners.