IT Associate I: Community Tech Support & Solutions

Northeast Kingdom Human Services Inc; St. Johnsbury (VT); On-site; USD 30,307 - 37,029; Full time

Benefits offered by this job

Education reimbursement

Loan repayment program

Health and dental insurance

403(b) retirement plan with Agency con

Generous paid time off

Wellness program

Job summary

Northeast Kingdom Human Services (NKHS) is seeking an IT Associate I to provide essential technical support, maintain systems, and ensure reliable technology for staff across our region. The role supports multiple programs and helps secure the organization’s infrastructure.

You will collaborate with the IT team on procedures and work with LAN/WAN networks, Windows servers, Exchange, and workstations to deliver dependable IT services for residents and staff.

Qualifications

• High school diploma required.
• Related certification or Associate’s degree preferred.
• 1–2 years of experience with computers, network systems, information security practices, and technical infrastructure.

Responsibilities

• Provide technical support and problem resolution to end users across multiple sites.
• Respond to Help Desk requests promptly and assist staff.
• Perform equipment moves, repairs, and changes including end-user devices and network equipment.
• Install and configure PC hardware and software; assist in maintaining technical infrastructure.

Skills

Problem-solving

Troubleshooting

Customer service

Communication

Independent & collaborative work

Attention to detail

Education

High school diploma

Associate’s degree preferred

Tools

PC hardware

Windows servers

Exchange

LAN/WAN networks

Workstations

Job description

Northeast Kingdom Human Services (NKHS) is seeking an IT Associate I to provide essential technical support, maintain systems, and ensure reliable technology for staff across our region. The role supports multiple programs and helps secure the organization’s infrastructure.

You will collaborate with the IT team on procedures and work with LAN/WAN networks, Windows servers, Exchange, and workstations to deliver dependable IT services for residents and staff.