IT Support Specialist

California Science Center; Los Angeles (CA); On-site; USD 36,000 - 43,000; Full time

Job summary

California Science Center is seeking an IT Support Specialist to provide user-centered technical support for computers, hardware, and software. The role emphasizes active listening, clear communication, and patient assistance while maintaining secure, up-to-date systems.

Responsibilities include configuring and deploying devices, managing user accounts, patching, and incident tracking. The position supports staff across departments and contributes to the nonprofit mission with cross-functional

Qualifications

• Associate Degree in Computer Science, IT, or related field.
• Must be able to communicate effectively both verbally and in writing with technical and non-technical staff.

Responsibilities

• Serves as a point of contact for technical assistance; diagnoses and resolves hardware, software, and network issues for staff in a timely and patient manner.
• Performs routine updates, patches, and maintenance on workstations, mobile devices, and peripherals to ensure system efficacy.
• Handles setup, configuration, and deployment of new computer devices.
• Handles user account creation, password resets, and permissions.
• Identifies and resolves common network connectivity issues.
• Maintains records of support inquiries and their resolutions in the ticketing system; create and update internal user guides and FAQ sheets.
• Monitors systems for security vulnerabilities and ensure all endpoints comply with established security policies and standards.
• Assists in maintaining an accurate inventory of all hardware, software licenses, and IT assets.
• Interacts with staff on all levels to ensure IT issues are resolved in a timely and satisfactory manner.
• Performs various cross-functional tasks to support the broader nonprofit mission as assigned.

Skills

Active listening

Troubleshooting

Microsoft 365 administration

Endpoint management tools

Interpersonal communication

Education

Associate Degree in Computer Science, IT, or related field

One year experience in technical support or professional certifications

Tools

Microsoft 365 Admin

Endpoint management tools

Job description

The IT Support Specialist provides friendly, responsive, user-centered technical support for theorganization’s computer systems, hardware, and software. This role tackles daily hardware andsoftware issues through active listening, clear communication, and patience while performing routinemaintenance to keep systems secure and running smoothly.

Qualifications

• Associate Degree in Computer Science, Information Technology, or a related field; or at leastone year experience in a technical support capacity and professional certifications.
• Must be able to communicate effectively both verbally and in writing with technical and non-technical staff.

MAJOR RESPONSIBILITIES

• Serves as a point of contact for technical assistance; diagnoses and resolves hardware,software, and network issues for staff in a timely and patient manner.
• Performs routine updates, patches, and maintenance on workstations, mobile devices, andperipherals to ensure system efficacy.
• Handles setup, configuration, and deployment of new computer devices.
• Handles user account creation, password resets, and permissions.
• Identifies and resolves common network connectivity issues.
• Maintains records of support inquiries and their resolutions in the ticketing system; create andupdate internal user guides and FAQ sheets.
• Monitors systems for security vulnerabilities and ensure all endpoints comply with establishedsecurity policies and standards.
• Assists in maintaining an accurate inventory of all hardware, software licenses, and IT assets.
• Interacts with staff on all levels to ensure IT issues are resolved in a timely and satisfactorymanner.
• Performs various cross-functional tasks to support the broader nonprofit mission as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Active listening skills to diagnose root causes faster, and prevent miscommunication
• Ability to remain calm, professional, and reassuring when supporting frustrated or anxioususers.
• Methodical approach to troubleshooting and the ability to prioritize.
• Experience with troubleshooting various operating systems.
• Familiarity with Microsoft 365 administration and endpoint management tools.
• Strong interpersonal skills with the ability to explain technical fixes to non-technical users
  clearly and patiently.

Compensation

$26.44 - $31.25 /Hour