Campus IT Technical Support Associate

hindscc; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Hinds Community College is seeking an Associate Technical Support to provide timely and effective IT assistance across multiple campus locations. You will troubleshoot hardware, software, and connectivity issues while helping maintain a secure, reliable technology environment for students and staff.

The role requires strong customer-service skills and clear communication, with the ability to work independently and with the IT team to resolve incidents and document solutions for the knowledge

Qualifications

• Proficient in Windows and macOS support, end-user assistance.
• Experience with Microsoft 365, Adobe CC, and LMS platforms.
• Familiarity with ITSM ticketing systems (ServiceNow/Remedy/Zendesk).
• Ability to diagnose hardware, software, and basic network issues.
• Strong written and verbal communication; customer-focused.

Responsibilities

• Provide on-site technical support across multiple campus locations.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Document incidents and resolutions for knowledge base articles.
• Assist with IT operations, inventory, and device lifecycle activities.
• Respond to end-user requests via in-person, remote, or phone support.

Skills

Windows & macOS support

Microsoft 365

Adobe Creative Cloud

LMS (Learning Management Systems)

ITSM platforms (ServiceNow, Remedy, or

Education

Associate's degree in Information Technology or equivalent

3+ years IT support experience (HS diploma + experience)

Tools

ServiceNow

Remedy

Zendesk

Job description

Hinds Community College is seeking an Associate Technical Support to provide timely and effective IT assistance across multiple campus locations. You will troubleshoot hardware, software, and connectivity issues while helping maintain a secure, reliable technology environment for students and staff.

The role requires strong customer-service skills and clear communication, with the ability to work independently and with the IT team to resolve incidents and document solutions for the knowledge