IT Associate I

Northeast Kingdom Human Services Inc; St. Johnsbury (VT); On-site; USD 30,307 - 37,029; Full time

Benefits offered by this job

Education reimbursement

Loan repayment program

Health and dental insurance

403(b) retirement plan with Agency con

Generous paid time off

Wellness program

Job summary

Northeast Kingdom Human Services (NKHS) is seeking an IT Associate I to provide essential technical support, maintain systems, and ensure reliable technology for staff across our region. The role supports multiple programs and helps secure the organization’s infrastructure.

You will collaborate with the IT team on procedures and work with LAN/WAN networks, Windows servers, Exchange, and workstations to deliver dependable IT services for residents and staff.

Qualifications

• High school diploma required.
• Related certification or Associate’s degree preferred.
• 1–2 years of experience with computers, network systems, information security practices, and technical infrastructure.

Responsibilities

• Provide technical support and problem resolution to end users across multiple sites.
• Respond to Help Desk requests promptly and assist staff.
• Perform equipment moves, repairs, and changes including end-user devices and network equipment.
• Install and configure PC hardware and software; assist in maintaining technical infrastructure.

Skills

Problem-solving

Troubleshooting

Customer service

Communication

Independent & collaborative work

Attention to detail

Education

High school diploma

Associate’s degree preferred

Tools

PC hardware

Windows servers

Exchange

LAN/WAN networks

Workstations

Job description

DescriptionIf you’re looking for an opportunity to apply your technical skills in a role that supports meaningful work across your community, join the dedicated team at Northeast Kingdom Human Services (NKHS). As an IT Associate I, you will play a key role in ensuring that staff across multiple programs have the technology and support they need to serve individuals and families effectively.NKHS is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting a high quality, comprehensive community mental health program in Vermont’s beautiful Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives. We are looking for team members who are solutions-oriented, collaborative, and passionate about supporting others through technology.NKHS is seeking a motivated IT Associate I to join our Information Technology team. In this role, you will provide essential technical support, maintain systems, and help ensure the reliability and security of our organization’s technology infrastructure. Your work will directly support our staff in delivering critical services across the region.About NKHS:NKHS is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting high quality, comprehensive community mental health programs in Vermont’s beautiful Northeast Kingdom. Our mission is to empower individuals, families, and communities by promoting hope, healing, and support. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges.We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has over 500 employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school-based services, emergency care, and respite services. These services are provided annually to nearly 4,000 community members, helping them achieve health in mind, body, and spirit. Visit us at NKHS.org.ResponsibilitiesAs an IT Associate I, you will play a critical role in maintaining and supporting the organization’s technical infrastructure. Your responsibilities will include:Provide technical support and problem resolution to end users across multiple sitesRespond to and assist staff with Help Desk requests in a timely mannerPerform equipment moves, repairs, additions, and changes including end user devices and network equipmentInstall and configure PC hardware and softwareCollaborate with the IT team to create and update operational proceduresAssist in maintaining and enhancing technical infrastructure including LAN/WAN networks, Windows servers, operating systems, Exchange, and workstationsTroubleshoot and resolve complex technical issues to ensure reliable network performanceKey Skills and AbilitiesStrong problem-solving and troubleshooting skillsAbility to manage multiple tasks and prioritize effectivelyStrong communication and customer service skillsAbility to work independently and collaboratively within a team environmentAttention to detail and commitment to maintaining secure, reliable systemsQualificationsHigh school diploma required. Related certification or Associate’s degree preferred.1–2 years of experience working with computers, network systems, project management concepts, information security practices, and technical infrastructure required.Salary & Benefits$22.00 - $26.88 per hour, depending on experienceEducation reimbursement and loan repayment programHealth and dental insurance403(b) retirement plan with Agency contribution and matchGenerous paid time offOutstanding employee wellness programComprehensive benefits package including low-cost medical and dental, short- and long-term disability, life insurance, AFLAC, employee assistance program, and additional optional benefitsNortheast Kingdom Human Services is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, sexual orientation, or national origin.