IT Associate: Desktop Support, Networking & IT Ops

Portland Center Stage; Portland, Northern (OR, KY); Hybrid; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Generous PTO

403(b) retirement plan with company 4“

Employee Assistance Program

Complimentary theatre tickets

Job summary

Portland Center Stage in Portland, OR is seeking a full-time IT Associate to support staff and guests with desktop issues, network assistance, and printer problems. You will work closely with the IT Administrator to maintain systems, inventory hardware/software, and keep documentation up to date.

Candidates should have an Associate degree or equivalent, and may have experience with Tessitura CRM, Windows environments, and enterprise networking.

Qualifications

• Associate’s degree or equivalent certifications/experience.
• Desktop Support experience or equivalent training preferred.
• Customer service experience preferred.
• Understanding of or interest in theatre or other performing arts.

Responsibilities

• Provide desktop support and resolve IT issues for PCS staff and guests.
• Assist with Tessitura CRM basic issues.
• Maintain hardware/software inventory and renewal records.
• Maintain Windows environment with limited macOS support.
• Coordinate with vendors and clients to evaluate IT needs.
• Assist in managing Armory network infrastructure and server.
• After training, cover on-call duties with IT Administrator.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

Troubleshooting

Windows 11

Google Suite

Microsoft Office

Active Directory

Networking

macOS

iOS

Android

Education

Associate degree or equivalent

Tools

Tessitura

Job description

Portland Center Stage in Portland, OR is seeking a full-time IT Associate to support staff and guests with desktop issues, network assistance, and printer problems. You will work closely with the IT Administrator to maintain systems, inventory hardware/software, and keep documentation up to date.

Candidates should have an Associate degree or equivalent, and may have experience with Tessitura CRM, Windows environments, and enterprise networking.