IT Associate

Portland Center Stage; Portland, Northern (OR, KY); Hybrid; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Generous PTO

403(b) retirement plan with company 4“

Employee Assistance Program

Complimentary theatre tickets

Job summary

Portland Center Stage in Portland, OR is seeking a full-time IT Associate to support staff and guests with desktop issues, network assistance, and printer problems. You will work closely with the IT Administrator to maintain systems, inventory hardware/software, and keep documentation up to date.

Candidates should have an Associate degree or equivalent, and may have experience with Tessitura CRM, Windows environments, and enterprise networking.

Qualifications

• Associate’s degree or equivalent certifications/experience.
• Desktop Support experience or equivalent training preferred.
• Customer service experience preferred.
• Understanding of or interest in theatre or other performing arts.

Responsibilities

• Provide desktop support and resolve IT issues for PCS staff and guests.
• Assist with Tessitura CRM basic issues.
• Maintain hardware/software inventory and renewal records.
• Maintain Windows environment with limited macOS support.
• Coordinate with vendors and clients to evaluate IT needs.
• Assist in managing Armory network infrastructure and server.
• After training, cover on-call duties with IT Administrator.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

Troubleshooting

Windows 11

Google Suite

Microsoft Office

Active Directory

Networking

macOS

iOS

Android

Education

Associate degree or equivalent

Tools

Tessitura

Job description

Job Details

Job Location: The Armory - Portland, OR 97209

Salary Range: $62,400.00 - $62,400.00

Position Summary

The IT Associate is a full-time position. They work in conjunction with the IT Administrator in seeing to the technical needs of PCS employees while acting as the primary point of contact for desktop support requests. This includes the troubleshooting and maintenance of computers and peripherals, documenting systems infrastructure and processes, maintaining inventory of current hardware and software, aiding in the administration of internal networks, staying aware of and evaluating market changes regarding technological systems and run-on sentences.

This position will remain open until filled. For best consideration, apply by September 27, 2026.

Specific Responsibilities

• Provide assistance to PCS employees’ and guests’ technological issues with a specific focus on desktop support, networking problems, and the dreaded printers.
• Help with basic issues involving Tessitura (PCS’s CRM)
• Maintain the inventory of all hardware/software assets, as well as maintenance records and renewals.
• Maintenance and repair of all (most) company software, hardware, and other flotsam in a primarily Windows environment. Limited macOS support required.
• Serve as a point of contact with vendors and clients to help evaluate our business needs and future growth.
• Research, evaluate, and order IT-related technologies for new or on-going projects.
• Assist the IT Administrator in the management of The Armory’s network through maintaining server infrastructure and the like.
• After a period of training, the IT Associate may cover on-call duties in collaboration/rotation with the IT Administrator.
• Other duties as assigned.

Preferred Qualifications

• Associate’s Degree or equivalent certifications/experience
• Desktop Support experience or equivalent training preferred but not required.
• Customer service experience preferred.
• Understanding of or interest in theatre or other performing arts.

Skills and Knowledge

• Outstanding customer service, organizational, and communication skills.
• Focused but flexible, with a strong attention to detail detail.
• Self-motivated with the ability to sometimes work on multiple projects simultaneously with limited supervision.
• Excellent troubleshooting skills.
• Extensive experience with Windows 11, Google Suite, and Microsoft Office
• Experience with Windows Server applications like Active Directory, and general enterprise networking.
• Experience with macOS, iOS, and Android devices.
• Ability to prioritize tasks and tickets based on need and severity.
• Strong commitment to upholding PCS’s organizational values and IDEA principles.
• Ability to build effective working relationships with co-workers.
• Sensitivity with confidential information.

Salary & Benefits

• $62,400 annual salary
• Medical benefits, including health, dental and vision available 1st day of month following hire.
• Generous Paid Time Off policy.
• 403 (b) retirement plan available with a company match.
• Employee Assistance Program.
• Complimentary tickets to all of our productions.

This position will remain open until filled. For best consideration, apply by September 27, 2026.

Portland Center Stage is committed to advancing equity and diversity in all that we do. PCS does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital or familial status, sexual orientation, gender identity, veteran status or any other basis prohibited by local, state, or federal law. We encourage people of all backgrounds to apply, including people of color, women, LGBTQ individuals, people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity. Learn more about our commitment and expectations at https://www.pcs.org/idea and https://www.pcs.org/social-justice-at-pcs-our-commitment-to-anti-racist-theater.