IT Support Specialist

Orthopaedic Associates of Maine; Portland (ME); On-site; USD 65,847,000 - 109,745,000; Full time

Job summary

Orthopaedic Associates of Maine in Portland, ME is seeking an IT Support Specialist to provide first-line technical support for clinical and administrative teams. You will respond to tickets, troubleshoot hardware and software, set up workstations, and assist with small IT projects in a healthcare setting.

Candidates should have 1–3 years in a help desk role with knowledge of Windows OS, Office 365, and basic networking, plus strong communication skills.

Qualifications

• 1–3 years in a help desk or technical support role.
• Working knowledge of Windows OS, Office 365, and basic networking.
• Excellent communication, especially with clinical staff under time pressure.
• Familiarity with EMR systems is a plus.

Responsibilities

• Respond to IT support requests via ticketing system, phone, and email.
• Provide troubleshooting for hardware and software, including desktops, laptops, printers, and phones.
• Set up and configure new workstations for staff.
• Assist with onboarding by creating user accounts and credentials.
• Coordinate small IT projects under VP of Informatics guidance.
• Document common issues and resolutions for knowledge sharing.
• Escalate complex issues to Tier 2 or management while maintaining HIPAA compliance.

Skills

Help desk

Windows OS

Office 365

Communication skills

HIPAA awareness

Education

Associate degree in Information Technology or related field

Tools

EMR systems

Ticketing system

Job description

Job Details

Job Location: Portland, ME - Portland, ME 04102Salary Range: $22.98 - $38.30 HourlyIT Support Specialist | Orthopaedic Associates of Maine

The IT Support Specialist is responsible for providing first-level technical support across Orthopaedic Associates of Maine. This includes responding to IT service tickets, resolving routine hardware and software issues, setting up and maintaining workstations, and ensuring users across clinical and administrative teams have reliable access to necessary systems. The role also supports and coordinates small, less complex IT projects (e.g., workstation refreshes and minor software rollouts). This position is critical to maintaining efficient healthcare operations by ensuring the consistent functionality of technology resources that support patient care.

Key Responsibilities

• Respond to incoming IT support requests via ticketing system, phone, and email
• Provide troubleshooting and resolution for hardware (desktops, laptops, printers, phones) and software (Microsoft 365, clinical apps, EMR)
• Set up and configure new workstations for clinical and administrative staff
• Assist with the onboarding of new employees by preparing user accounts, access credentials, and basic training
• Coordinate small, less complex IT projects (e.g., workstation deployments, minor application upgrades, scheduled equipment replacements) under the direction of the VP of Informatics
• Document common issues and resolutions for knowledge-sharing and tracking
• Escalate unresolved or complex technical issues to Tier 2 support or the Manager
• Ensure all support interactions are delivered with professionalism and are HIPAA-compliant

Qualifications

• Associate degree in Information Technology or related field preferred (or equivalent experience)
• Minimum of 1–3 years in a help desk or technical support role
• Working knowledge of Windows operating systems, Office 365, and basic networking
• Excellent communication and customer service skills, especially when working with clinical staff under time-sensitive conditions
• Ability to organize tasks, track progress, and follow through on small IT projects or initiatives
• Ability to work calmly and efficiently in a healthcare environment
• Strong organizational skills and the ability to manage multiple tasks and priorities
• CompTIA A+ or similar certification preferred
• Familiarity with EMR systems and healthcare applications is a plus