IT Assistant

Legends Global; Town of Orleans (NY); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Legends Global is seeking a dedicated POS support specialist to ensure smooth operation of point-of-sale systems at our venues. You will deploy and tear down POS terminals, update sales data, and provide IT support for PCs and printers.

This role requires strong customer service, independent work, and the ability to handle a fast-paced event environment. The position involves on-site responsibilities, hardware replacements, and immediate troubleshooting during events.

Qualifications

• Experience with POS hardware and software systems.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication with stakeholders.
• Able to adapt quickly to changing environments.
• Physical ability to stand, walk long distances and lift at least 50 lbs.

Responsabilités

• Provide level 1 & 2 support to all point-of-sale system problems.
• Initiates and implement improvements to areas of responsibility.
• Conduct stadium walk-through to ensure all systems are operational during events.
• Replacement of defective hardware before, during and after events.
• Diagnoses software, firmware & hardware errors.
• Maintain knowledge of the organization and adhere to all standards and practices.

Connaissances

POS experience

Analytical & problem-solving

Verbal & written communication

Adaptable to changes

Mobility / lift 50 lbs

Description du poste

Responsibilities

In this role, you will provide Point-of-Sale support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers and related equipment. Tasks may include end user support, performing PC maintenance, POS Maintenance, upgrades and configurations.

Responsibilities

In this role, you will provide Point-of-Sale support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers and related equipment. Tasks may include end user support, performing PC maintenance, POS Maintenance, upgrades and configurations.

Candidates eligible for this position must be customer service-focused and with the ability to work independently. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities.

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Qualifications

• Experience with POS
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.