FT Venue Tech Supervisor

ASM Global; Denver (CO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401K and PTO

Job summary

Legends is seeking an IT/POS Support professional to provide Level 1–2 assistance for POS systems at Ball Arena, DSGP, and Paramount Theater. You will deploy and tear down terminals, perform hardware maintenance, and support end users in a fast-paced arena environment.

This full-time role offers 30–40 hours weekly with benefits; you must be able to work nights, weekends, and holidays and lift up to 50 lbs. Internal posting for 3 days or until filled.

Qualifications

• Minimum of an Associate degree.
• Experience with Active Directory and PC maintenance.
• Experience with POS systems including MyVenue POS, SpotOn, Triple Seat, Tapin2, Mashkin self checkouts, LAVA, and handhelds.
• Knowledge of CAT5/6 cabling and LAN configurations.
• Strong verbal and written communication; able to work independently in a loud, busy arena environment.

Responsibilities

• Provide Level 1 & 2 POS support and escalate when necessary.
• Deploy and teardown POS terminals; perform hardware maintenance.
• Conduct stadium walk-throughs to ensure systems are operational during events.
• Log and manage inventory; assist with software/hardware upgrades and configurations.
• Support other venue technologies (printers, timeclock, laptops, iPads, handhelds).
• Work 3 days internally or until filled; 30–40 hours weekly; benefits eligibility.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Teamwork

Education

Associate degree

Tools

Active Directory

MyVenue POS

SpotOn

Triple Seat

Tapin2

Mashkin self checkouts

LAVA

Handhelds

LAN cables (CAT5/6)

Microsoft Office

Job description

This role will be posted internally for 3 days and then external till 11/1/26 or filled. $27.81 In this role, you will provide Point-of-Sale support for both the venues Ball and DSGP (and Paramount). You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers and related equipment. Tasks may include end user support, performing PC maintenance, POS Maintenance, upgrades and configurations. Candidates eligible for this position must be customer service-focused and with the ability to work independently. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities.

To assist you may work at DSGP, Ball Arena and occasionally the merchandise warehouse and Paramount Theater. This position also works on IT projects on dark days to get the location ready for the next event. This position will be open for 3 days internally or till filled. The work area is an active arena during the events which includes night, weekends and holidays. The area is loud, with flashing lights, pyrotechnics, and loud music playing while working. It is very crowded while guests are in the building and you will be moving through the crowded space to get to and from different outlets. This position will be open for 3 days internally or till filled.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnosis of software, firmware & hardware errors and breakage.
• Support additional technologies in use in the building: timeclock, printers, laptops, ipads, handhelds and menu screens,
• Log and return out of date or faulty inventory.
• Maintain a thorough knowledge of the organization and adheres to all standards and practices
• Additionally with any client softwares that we use helping with tickets.
• There will be ongoing tasks concerning inventory, systems rollouts and upgrading equipment throughout the year and other duties as assigned.

Qualifications

• The ideal candidate will have a minimum of an Associate degree
• Experience with Active Directory
• Experience with POS, including MyVenue POS, SpotOn, Triple Seat and Tapin2, Mashkin self checkouts, LAVA, and handhelds.
• Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Possess effective communication skills
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances every shift, lifting, crawling, stooping, standing, and bending.
• Ability to lift at least 50 lbs.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
• This job involves working on all levels of the building and extensive walking, and may involve kneeling, crawling, bending, squatting while installing equipment.
• The work area is an active arena during the events which includes night, weekends and holidays. The area is loud, with flashing lights, pyrotechnics, and loud music playing while working. It is very crowded while guests are in the building and you will be moving through the crowded space to get to and from different outlets. This position is at DSGP, Ball Arena and occasionally the merchandise warehouse and Paramount Theater. This position also works on IT projects on dark days to get the location ready for the next event. This position will be open for 3 days internally or till filled This is a Full-time estimated 30-40 hour a week position eligible for benefits including health, dental, vision, PTO, disability, sick leave and 401K.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.