Venue Technology Supervisor - Toyota Amp. Wheatland

Legends Global; Wheatland (CA); Vor Ort; USD 28.929 - 33.062; Vollzeit

Zusammenfassung

Legends Global in Wheatland, CA is seeking an IT support professional focused on customer service to work across our venues. The role requires independent work, adaptability to fast-paced environments, and strong problem-solving and communication skills to support internal staff and event operations.

Responsibilities include setup and support of POS systems, desktop support, vendor coordination, and ensuring all IT systems function during events, including late nights and weekends.

Qualifikationen

• Bachelor’s degree in Computer Information Systems or related field (experience can be substituted for education).
• 1–3+ years of relevant work experience.
• Basic PC hardware knowledge.
• Good understanding of networking including TCP/IP and VLANs.
• Experience administering Windows Server 2003/2008/2008R2.
• Experience with wireless LAN concepts.
• Experience with Windows XP/Windows 7 and Microsoft Office Suite.
• Experience with virtual environments for servers and desktops.
• Willing to work in a fast-paced, sports/entertainment venue schedule.
• Must report to the stadium no less than 4 hours prior to events.
• Flexibility in scheduling and reliable transportation.
• Familiarity with CAT5/6 cabling.
• Experience with Quest, CounterPoint or SQL systems.
• Industry certifications encouraged.

Aufgaben

• Provide event day setup and support of multiple point-of-sale systems.
• Provide desktop support to internal staff.
• Coordinate with vendors to resolve issues and implement changes.
• Communicate professionally across all managerial levels.
• Be available for events including late nights and weekends.
• Offer level 1 & 2 support for POS systems and escalate as needed.
• Serve as building-wide IT contact on related matters.
• Perform health checks to ensure systems are operational during events.
• Replace defective hardware during and after events.
• Maintain knowledge of the organization and adhere to policies.

Kenntnisse

Networking basics

Hardware knowledge

Windows OS administration

Wireless LAN concepts

Office Suite

Virtual environments

LAN cable expertise

SQL concepts

Ausbildung

Bachelor's degree in Computer Information Systems or related field

Tools

Windows Server 2003

Windows Server 2008

Windows Server 2008 R2

Windows XP

Windows 7

Microsoft Office Suite

Quest

CounterPoint

SQL

Jobbeschreibung

The Role

Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem‑solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360‑degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It’s our expertise that makes up Legends Global. We know what it’s like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Provide event day setup and support of multiple point‑of‑sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Must be able to communicate productively and professionally across all managerial levels
• Must have the ability to work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point‑of‑sale system problems and escalates with inside and outside service providers when necessary
• Initiate and implement improvements to areas of responsibility
• Serve as building‑wide point of contact on IT related matters
• Conduct stadium walk‑through to ensure all systems are operational prior to and during all events
• Replace defective hardware before, during and after events
• Diagnose software, firmware, & hardware errors and breakage, and execute solutions
• Work with external vendors on support of proprietary systems
• Track RMA’s of all equipment inbound and outbound for repairs
• Maintain a thorough knowledge of the organization and adhere to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

Qualifications

• Bachelor’s degree in Computer Information Systems or related field (experience can be substituted for education)
• 1‑3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding of networking including TCP/IP, VLANs
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed
• Flexible scheduling and reliable transportation required
• Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
• Knowledge and usage of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping in different cable configurations (making LAN cables)
• Experience with Quest, Counterpoint or SQL systems
• Exposure to event support or retail sales experience preferred but not required
• Relevant industry certifications
• Able to move fast and act on assigned duties
• Ability to walk, stand, or sit for extended periods of time
• Ability to reach, bend, stoop, wipe, push and pull
• Ability to lift and carry items weighing 10‑30 pounds, and up to 50 pounds

Pay rate: $21‑$24 per hour

Practice safe work habits, follow all safety policies and procedures and regulations, complete company‑wide safety training and any additional job specific safety training.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.