Venue Technology Supervisor - Leader Bank Pavilion

Legends Hospitality, LLC; Massachusetts; On-site; USD 24,796 - 35,817; Full time

Job summary

Legends Hospitality, LLC is seeking a candidate for IT support at events, requiring a Bachelor’s degree in Computer Information Systems or related field. Responsibilities include providing setup for point-of-sale systems and diagnosing tech issues.

The role pays $18 to $26 per hour and requires adaptability and strong communication skills. Candidates must have relevant experience, basic hardware knowledge, and be able to work flexible hours, including late nights and weekends.

Qualifications

• 1–3+ years of relevant work experience.
• Basic PC hardware knowledge.
• Ability to adapt to changes in environment.
• Highly effective oral and written communication skills.

Responsibilities

• Provide event-day setup and support of multiple point-of-sale systems.
• Diagnose software, firmware, & hardware errors and implement solutions.
• Conduct stadium walk-throughs to ensure operational systems.

Skills

Customer service focus

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Education

Bachelor's degree in Computer Information Systems or related field

Tools

Windows XP/Windows 7

Microsoft Office Suite

TCP/IP networking

Job description

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with a 360-degree service solution.

Responsibilities

The candidate will be customer service-focused, work independently, and support Legends Hospitality locations. The position requires adaptability to a fast-paced dynamic environment, strong analytical, problem-solving, organization, and communication skills. Responsibilities include:

• Provide event-day setup and support of multiple point-of-sale systems.
• Provide excellent desktop support services to internal staff.
• Work with vendors and service providers to resolve issues and implement changes.
• Communicate productively and professionally across all managerial levels.
• Work during most events, including late nights and weekends.
• Provide level 1 & 2 support of all point-of-sale system problems and escalating when necessary.
• Initiate and implement improvements to areas of responsibility.
• Serve as building-wide point of contact on IT-related matters.
• Conduct stadium walk-throughs to ensure all systems are operational prior to and during events.
• Replace defective hardware before, during, and after events.
• Diagnose software, firmware, & hardware errors and implement solutions.
• Work with external vendors on support of proprietary systems.
• Track RMAs of all equipment inbound and outbound for repairs.
• Maintain a thorough knowledge of the organization and adhere to all standards and practices.
• Perform other duties as assigned by IT Manager and Controller.

Qualifications

Bachelor’s degree in Computer Information Systems or related field (experience can be substituted for education). Desired experience and knowledge:

• 1–3+ years of relevant work experience.
• Basic PC hardware knowledge.
• Good understanding of networking including TCP/IP, VLANs.
• Administration experience with Windows 2000/2003/2008/2008R2 operating systems.
• Experience with wireless LAN concepts.
• Experience with Windows XP/Windows 7 and Microsoft Office Suite.
• Experience with virtual environments (servers and desktops).
• Experience with Quest, Counterpoint or SQL systems.
• Exposure to event support or retail sales experience preferred but not required.
• Relevant industry certifications.
• Ability to adapt to environment changes immediately.
• Highly effective oral presentation and written communication skills.
• Must be able to report to the stadium no less than 4 hours prior to each event.
• Flexible scheduling and reliable transportation required.
• Working knowledge of Microsoft and Mac applications.
• Knowledge of wireless terminologies and security technologies.
• Knowledge of CAT5/6 crimping in different cable configurations.
• Able to move fast and act on assigned duties.
• Ability to walk, stand, or sit for extended periods of time.
• Ability to reach, bend, stoop, wipe, push, and pull.
• Ability to lift and carry items weighing 10–30 pounds, and up to 50 pounds.

Pay & Schedule

• Pay rate: $18 – $26 per hour.
• Must be able to work events at other Legends sites in the LA/OC area.

Safety

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job-specific safety training.

Equal Opportunity Statement

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.