Venue Technology Supervisor - Xfinity Center

Legends Hospitality, LLC; Massachusetts; On-site; USD 24,796 - 30,307; Part time

Job summary

Legends Hospitality, LLC is seeking a technology-savvy individual focused on customer service to provide IT support at sporting and entertainment events. The role includes setting up systems, diagnosing issues, and ensuring optimal performance during events.

The ideal candidate will have a Bachelor's degree in Computer Information Systems, 1-3 years of experience, and flexibility for scheduling. Pay rate ranges from $18 to $22 per hour, encouraging a dynamic work approach.

Qualifications

• 1-3+ years of relevant work experience.
• Basic PC hardware knowledge.
• Good understanding of networking including TCP/IP, VLAN’s.
• Experience with virtual environments both servers and desktops.
• Relevant industry certifications.

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems.
• Diagnose software, firmware, & hardware errors and breakage.
• Conduct stadium walk-through to ensure all systems are operational.
• Replace defective hardware before and after events.
• Work with vendors to resolve issues and implement changes.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Verbal communication

Written communication

Flexibility

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Microsoft Office Suite

Windows operating systems

Wireless LAN concepts

Job description

Candidate Profile

The Role candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem‑solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It’s our expertise that makes up Legends Global. We know what it’s like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Must be able to communicate productively and professionally across all managerial levels
• Must have the ability to work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point-of-sale system problems and elevate with inside and outside service providers when necessary
• Initiate and implement improvements to areas of responsibility
• Serve as building wide point of contact on IT related matters
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replace defective hardware before, during and after events
• Diagnose software, firmware, & hardware errors and breakage, and execute solutions
• Work with external vendors on support of proprietary systems
• Track RMAs of all equipment inbound and outbound for repairs
• Maintain a thorough knowledge of the organization and adhere to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

Qualifications

• Bachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education)
• 1-3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding of networking including TCP/IP, VLAN’s
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Must report to the stadium no less than 4 hours prior to each game/event, or as directed
• Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)
• Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
• Knowledge and usage of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping in different cable configurations
• Experience with Quest, Counterpoint or SQL systems
• Exposure to event support or retail sales experience preferred but not required
• Relevant industry certifications
• Able to move fast and act on assigned duties
• Ability to walk, stand, or sit for extended periods of time
• Ability to reach, bend, stoop, wipe, push and pull
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training

Pay rate: $18-$22 per hour

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.