IT Assistant

Dormont Manufacturing Co; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Dormont Manufacturing Co is seeking a POS support specialist to ensure seamless operation of point-of-sale systems at venues and events. You will deploy and tear down terminals, assist with hardware, and provide frontline end-user support in a fast-paced environment.

The role emphasizes hands-on technical work, independent problem solving, and clear communication with internal and external stakeholders. A strong customer-service mindset and physical capacity to lift 50 lbs are required.

Qualifications

• POS experience required.
• Analytical and problem‑solving skills with strong communication.
• Ability to adapt to environment changes immediately.
• Able to stand and walk long distances.
• Able to lift at least 50 lbs.

Responsibilities

• Provide level 1 & 2 POS support and escalate when needed.
• Deploy and tear down POS terminals as required.
• Update sales records and administer PCs, printers and related equipment.
• Perform PC maintenance, upgrades and configurations.
• Conduct stadium walk-throughs to ensure systems are operational during events.
• Diagnose software, firmware and hardware issues.

Skills

POS experience

Analytical skills

Problem solving

Communication skills

Task management

Adaptability

Physical ability

Job description

Responsibilities

In this role, you will provide Point-of-Sale support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers and related equipment. Tasks may include end user support, performing PC maintenance, POS Maintenance, upgrades and configurations.
Candidates eligible for this position must be customer service-focused and with the ability to work independently. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities.

• Provide level 1 & 2 support to all point-of-sale system problems and upscale when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Qualifications

• Experience with POS
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.