IT Relationship Manager

Ohio State University; Columbus (OH); On-site; USD 89,000 - 91,000; Full time

Job summary

The Ohio State University is seeking an IT Relationship Manager for the Columbus campus. The role serves as a strategic partner and primary liaison bridging OTDI with partner units, ensuring excellent customer experience and aligning business and academic priorities with OTDI services.

Success comes from strong interpersonal skills, stakeholder management, and a focus on driving service adoption and long-term partnerships.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Four years of experience in IT service management, business relationship management or related field.
• More than four years of experience in IT service management, business relationship management or related field.
• Strong communication and interpersonal skills.
• Knowledge of IT service management frameworks.
• Project management experience.
• Strategic thinking and problem-solving abilities.

Skills

Relationship management

Communication

Strategic thinking

Education

Bachelor’s degree or equivalent experience

Job description

Location

Columbus Campus

Time Type

Full time

Department

OCIO | Customer Solutions

The IT Relationship Manager (IT RM) serves as a strategic partner, trusted advisor, and primary liaison bridging the Office of Technology and Digital Innovation (OTDI) with partner units across Ohio State. Accountable for the overall customer experience and the strategic success of their assigned portfolio, the IT RM aligns business and academic priorities with OTDI services and technology capabilities to create lasting value. Navigating a complex IT portfolio requires a functional understanding of technology and operational fluency but true success in this role hinges on the intangible strengths of strong interpersonal skills and a genuine commitment to cultivating long-term partnerships. By breaking down organizational silos and advocating transparently for partner needs, the IT RM shapes demand, increases service adoption, contributes to project success, drives financial stewardship and fosters collaborative technology solutions that directly advances the broader Ohio State mission.

Required Education and Experience

• Bachelor’s degree or equivalent experience. Four years of experience in IT service management, business relationship management or related field

Desired Education and Experience

• More than four years of experience in IT service management, business relationship management or related field
• Strong communication and interpersonal skills
• Knowledge of IT service management frameworks
• Project management experience
• Strategic thinking and problem-solving abilities

Additional Information

The salary range for this position is $89,200 - $91,300 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology

Sub-function: Relationship Management

Career Band: Specialized

Career Level: S3

Location: Mount Hall (0311)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you'll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties - including a job that’s right for you.

Starting day one: Comprehensive benefits.

Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Why work at Ohio State?

As Buckeyes, we accomplish more together. No matter your role, you'll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top-20 public university with one of America's leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.