IT Asset Disposition: Service Delivery & Client Success

CentricsIT, LLC; Norcross (GA); On-site; USD 52,000 - 66,000; Full time

Job summary

CentricsIT, LLC is seeking a Service Delivery Support Specialist for its IT Asset Disposition team. You will bridge the company and clients, handling inquiries, coordinating orders, and ensuring smooth asset disposition processes.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks while maintaining data security and regulatory compliance. Experience in IT services or asset disposition is preferred.

Qualifications

• Bachelor’s degree with 2–3 years in a project coordination or client service role.
• Strong self-organization and clear written and oral communication.
• Proactive with timely follow-up and ownership.
• Ability to manage peak workloads and tight deadlines.
• Analytical mindset with data-driven problem solving.
• Excellent client service and teamwork abilities.

Responsibilities

• Communicate with clients via phone, email, and chat to address inquiries and orders.
• Provide information on ITAD processes, services, pricing, and compliance.
• Assist with asset disposition order creation, modification, and status updates.
• Troubleshoot issues including scheduling, logistics, data security, and compliance.
• Offer basic technical guidance on portal usage.
• Coordinate project oversight and ensure deadlines are met.
• Educate clients on best practices for preparing assets for disposition.
• Assist with documentation, certificates of data erasure, and audits.

Skills

Client communication

Project coordination

Analytical skills

Multitasking

Independent work

Data-driven problem solving

Customer service

Team collaboration

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Dynamics

Smartsheet

CRM software

Job description

CentricsIT, LLC is seeking a Service Delivery Support Specialist for its IT Asset Disposition team. You will bridge the company and clients, handling inquiries, coordinating orders, and ensuring smooth asset disposition processes.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks while maintaining data security and regulatory compliance. Experience in IT services or asset disposition is preferred.