Enterprise ITAD Program Lead — Client Services

RL People; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

A global IT services provider is looking for a Program Manager - Client Services to manage and coordinate IT asset disposition programs for enterprise clients. This hands-on role involves overseeing logistics, ensuring service delivery against SLAs, and leading customer reviews. Ideal candidates will have experience in client services and be adept at problem-solving and communication. Join a dynamic team focused on delivering high-quality asset disposition solutions.

Qualifications

• Experience managing enterprise client programs or large-scale customer accounts.
• Background in client services, customer success, or program coordination roles.
• Exposure to ITAD, IT lifecycle services, reverse logistics, or IT services environments.

Responsibilities

• Manage end-to-end client ITAD programs and asset disposition orders.
• Act as the primary point of contact for operational requests.
• Coordinate logistics and internal teams for timely service delivery.
• Lead QBRs and service reviews with customers.

Skills

Managing enterprise client programs

Strong communication skills

Organization skills

Problem-solving skills

Job description

A global IT services provider is looking for a Program Manager - Client Services to manage and coordinate IT asset disposition programs for enterprise clients. This hands-on role involves overseeing logistics, ensuring service delivery against SLAs, and leading customer reviews. Ideal candidates will have experience in client services and be adept at problem-solving and communication. Join a dynamic team focused on delivering high-quality asset disposition solutions.