IT Asset Analyst

VIVA USA Inc; Milwaukee (WI); On-site; USD 75,000 - 115,000; Full time

Job summary

VIVA USA Inc in Milwaukee is seeking a Systems Analyst III contractor to lead hardware-centric IT asset management, ensuring a complete and validated inventory of physical technology assets across client facilities and stored in the CMDB.

You will perform field verification, tagging, lifecycle processing, and maintain CMDB accuracy, collaborating with Service Operations and Security teams to reduce risk and optimize hardware refresh decisions.

Qualifications

• Experience with IT asset management and CMDB data accuracy.
• Ability to perform physical hardware verification and lifecycle processing.
• Familiarity with ITIL-aligned processes and hardware governance.

Responsibilities

• Perform physical hardware discovery, validation, and reconciliation.
• Maintain real-time location accuracy for desktops, laptops, printers, and other devices.
• Support device lifecycle tasks from receipt to retirement, including tagging and imaging.
• Ensure CMDB relationships reflect assets, users, departments, and network segments.
• Collaborate with site technicians and business units to track hardware placement.
• Assist with procurement data and hardware cost and refresh planning.
• Identify high-risk devices and contribute to remediation planning.

Skills

IT Asset Management (Lifecycle)

CMDB data accuracy

Hardware discovery & reconciliation

Tools

ServiceDesk Plus

Job description

Role Overview

The Systems Analyst III contractor will focus on Hardware-Centric IT Asset Management. This is a hands-on operational role dedicated to ensuring the client has a complete, accurate, and continuously validated inventory of all physical technology assets. This position focuses primarily on field verification, device tracking, hardware lifecycle processes, inventory processes and ensuring that what exists physically across client facilities is fully and precisely represented in ManageEngine ServiceDesk Plus (SDP) and the CMDB.

The contractor works closely with the Service Operations Manager and team, Business Analysts, Security team, and Infrastructure teams to maintain disciplined stewardship of desktops, laptops, tablets, printers, POS equipment, networking devices, specialized operational hardware, and other embedded digital systems.

Strategic intent

This hardware-centric position establishes the physical foundation for a mature, accurate, and automated IT Asset Management program. Through detailed fieldwork- tracking, validating, tagging, reconciling, and monitoring hardware across client facilities the contractor strengthens the CMDB, reduces operational risk, improves troubleshooting efficiency, and supports cost-optimized lifecycle decisions.

Ultimately, this role ensures that every physical technology asset is known, verified, properly maintained, and strategically managed.

Core Responsibilities

1. Hardware Discovery, Validation & Reconciliation

   Conduct physical walkthroughs across client offices, departments, and remote sites to locate, inspect, and validate IT hardware.

   Confirm asset tags, serial numbers, physical condition, hardware model, and specific device configurations.

   Reconcile differences between physical hardware and CMDB records; correct inaccuracies and update missing relationships.

   Inventory reconciliation: Execute periodic (weekly/monthly) data reconciliation processes to compare CMDB asset records against active network discovery, cloud management, and endpoint tools.

   Identify systemic flaws in automated discovery or manual data entry workflows and propose permanent fixes to prevent future inventory drift.

   Identify and document orphaned, misplaced, untagged, or non-standard devices.

   Analyze mismatched data points - such as ghost assets, missing serial numbers, incorrect lifecycle statuses, and trace their root cause

   Work with IT and client personnel to assign financial charge code information to each asset.

2. Field-Based Hardware Tracking & Placement Accuracy

   Maintain real-time accuracy regarding where each device is physically located—desk, room, building, or operational zone.

   Work directly with site technicians, supervisors, and departmental contacts to confirm hardware placement changes and promote on-going asset management practices

   Monitor and document equipment movement during relocations, renovations, department moves, and lifecycle refresh activities.

3. Device Lifecycle & Hands-On Processing

   Support the full lifecycle of physical IT hardware, including receiving, tagging, imaging assistance, prep for deployment, and retirement.

   Perform intake verification on new hardware shipments—matching POs, confirming specs, ensuring standard compliance.

   Capture warranty status, purchase dates, age, and condition within the asset system of record to support refresh and budgeting decisions.

   Coordinate secure packaging and transport of devices scheduled for repair, return, or disposal.

4. CMDB Accuracy for Hardware Relationships

   Ensure the CMDB reflects correct associations between physical hardware and:

   • assigned users
   • business units
   • network segments
   • installed software
   • tickets, incidents, and changes

   Validate that physical asset roles (workstation, kiosk, POS terminal, mobile device, peripheral) are correctly represented.

5. Department Engagement for Hardware Awareness

   Build consistent communication channels with the client to understand:

   • what hardware they use
   • where it is deployed
   • how it supports their operations
   • what changes or upgrades are planned

   Identify operational impacts of outdated, damaged, or insufficient hardware.

6. Procurement, Standards & Physical Compliance

   Assist with verifying device requests for compatibility with the client standards.

   Validate equipment specifications against approved configurations before purchase or deployment.

   Support procurement teams with hardware-specific data, vendor coordination, and replacement justification.

7. Hardware Governance, Refresh & Replacement Insight

   Maintain structured datasets about device age, support eligibility, warranty windows, and end-of-life timelines.

   Assist in hardware refresh prioritization by providing accurate, field-validated data.

   Identify high-risk devices (e.g., aging POS terminals, unsupported models, damaged equipment) and flag for proactive action.

8. Secure Hardware Disposal & Physical Chain-of-Custody

   Coordinate the physical collection of retired devices.

   Ensure that devices sent for disposal or recycling follow proper chain-of-custody, data wiping, destruction, and vendor compliance.

   Assist efforts to recover residual value from salvageable equipment.

9. ITIL-Aligned Hardware Process Improvement

   Support creation and documentation of hardware standards for end-user devices, peripherals, and specialized digital equipment.

   Contribute to troubleshooting hardware-related issues tied to those standards.

   Participate in governance discussions on hardware selection, approval pathways, and lifecycle processes.

Top Skills & Years of Experience

• IT Asset Management including activities spanning IT asset lifecycle like Hardware Discovery, Validation & Reconciliation (5+ Years)
• CMDB data accuracy and Asset Associations (5+ Years)
• IT Asset Management Process development and documentation (5+ Years)

Nice to Have Skills

• Service Desk Plus Reporting and retention of data

Notes

Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status