Systems Analyst

Novalink Solutions LLC; Alabama; On-site; USD 60,000 - 90,000; Full time

Job summary

Novalink Solutions LLC is seeking a Hardware-Centric IT Asset Management contractor to validate and reconcile physical IT assets across Milwaukee County facilities. The role emphasizes hands-on field verification, accurate CMDB relationships, and lifecycle processing for desktops, laptops, printers, POS devices, and other hardware.

The contractor will coordinate with Service Operations, Security, and Infrastructure teams to ensure asset records reflect real-world deployments, ownership, and

Qualifications

• Experience with IT asset management and CMDB accuracy.
• Experience performing field verification across multiple sites.
• Ability to reconcile discrepancies between physical assets and CMDB records.
• Familiarity with ITIL-aligned hardware processes and lifecycle management.

Responsibilities

• Conduct physical walkthroughs to locate and validate IT hardware across County facilities.
• Reconcile CMDB records with actual devices; correct inaccuracies and update relationships.
• Maintain real-time asset location accuracy and document hardware movements.
• Support full lifecycle of hardware from receipt to disposition and retirement.
• Ensure proper chain-of-custody for disposed devices and data wiping where applicable.
• Collaborate with IT teams to maintain governance around hardware standards and procurement.

Skills

IT Asset Management

Hardware Discovery

Validation & Reconciliation

CMDB Data Accuracy

Asset Associations

Process Documentation

ITIL Practices

Tools

ManageEngine SDP (ServiceDesk Plus)

Job description

Madison, United States | Posted on 10/12/2026

The Hardware-Centric IT Asset Management contractor is a hands-on operational role dedicated to

ensuring Milwaukee County has a complete, accurate, and continuously validated inventory of all

physical technology assets. This position focuses primarily on field verification, device tracking, hardware

lifecycle processes, inventory processes and ensuring that what exists physically across County facilities is

fully and precisely represented in ManageEngine ServiceDesk Plus (SDP) and the CMDB.

The contractor works closely with the Service Operations Manager and team, Business Analysts, Security

team, and Infrastructure teams to maintain disciplined stewardship of desktops, laptops, tablets,

printers, POS equipment, networking devices, specialized operational hardware, and other embedded

Strategic intent:

Core Responsibilities

1. Hardware Discovery, Validation & Reconciliation

• Conduct physical walkthroughs across County offices, departments, and remote sites to locate, inspect, and validate IT hardware.
• Confirm asset tags, serial numbers, physical condition, hardware model, and specific device configurations.
• Reconcile differences between physical hardware and CMDB records; correct inaccuracies and update missing relationships.
• Inventory reconcilliation: Execute periodic (weekly/monthly) data reconcilliation processes to compare CMDB asset records against active network discovery, cloud management, and endpoint tools.
• Identify systemic flaws in automated discovery or manual data entry workflows and propose permanent fixes to prevent future inventory drift.
• Identify and document orphaned, misplaced, untagged, or non-standard devices.
• Analyze mismatched data points – such as ghost assets, missing serial numbers, incorrect lifecycle statuses, and trace their root cause
• Work with IT and department personnel to assign financial charge code information to each asset.

2. Field-Based Hardware Tracking & Placement Accuracy

• Maintain real-time accuracy regarding where each device is physically located—desk, room, building, or operational zone.
• Work directly with site technicians, supervisors, and departmental contacts to confirm hardware placement changes and promote on-going asset management practices
• Monitor and document equipment movement during relocations, renovations, department moves, and lifecycle refresh activities.

3. Device Lifecycle & Hands-On Processing

• Support the full lifecycle of physical IT hardware, including receiving, tagging, imaging assistance, prep for deployment, and retirement.
• Perform intake verification on new hardware shipments—matching POs, confirming specs, ensuring standard compliance.
• Capture warranty status, purchase dates, age, and condition within the asset system of record to support refresh and budgeting decisions.
• Coordinate secure packaging and transport of devices scheduled for repair, return, or disposal.

4. CMDB Accuracy for Hardware Relationships

• Ensure the CMDB reflects correct associations between physical hardware and:
• assigned users
• business units
• installed software
• tickets, incidents, and changes
• Validate that physical asset roles (workstation, kiosk, POS terminal, mobile device, peripheral) are correctly represented.

5. Department Engagement for Hardware Awareness

• Build consistent communication channels with County departments to understand:
• what hardware they use
• where it is deployed
• how it supports their operations
• what changes or upgrades are planned
• Identify operational impacts of outdated, damaged, or insufficient hardware.

6. Procurement, Standards & Physical Compliance

• Assist with verifying device requests for compatibility with County standards.
• Validate equipment specifications against approved configurations before purchase or deployment.
• Support procurement teams with hardware-specific data, vendor coordination, and replacement justification.

7. Hardware Governance, Refresh & Replacement Insight

• Maintain structured datasets about device age, support eligibility, warranty windows, and end-of-life timelines.
• Assist in hardware refresh prioritization by providing accurate, field-validated data.
• Identify high-risk devices (e.g., aging POS terminals, unsupported models, damaged equipment) and flag for proactive action.

8. Secure Hardware Disposal & Physical Chain-of-Custody

• Coordinate the physical collection of retired devices.
• Ensure that devices sent for disposal or recycling follow proper chain-of-custody, data wiping, destruction, and vendor compliance.
• Assist efforts to recover residual value from salvageable equipment.

9. ITIL-Aligned Hardware Process Improvement

• Support creation and documentation of hardware standards for end-user devices, peripherals, and specialized digital equipment.
• Contribute to troubleshooting hardware-related issues tied to those standards.
• Participate in governance discussions on hardware selection, approval pathways, and lifecycle processes.

Requirements

Strategic intent:

Core Responsibilities

1. Hardware Discovery, Validation & Reconciliation

• Conduct physical walkthroughs across County offices, departments, and remote sites to locate, inspect, and validate IT hardware.
• Confirm asset tags, serial numbers, physical condition, hardware model, and specific device configurations.
• Reconcile differences between physical hardware and CMDB records; correct inaccuracies and update missing relationships.
• Inventory reconcilliation: Execute periodic (weekly/monthly) data reconcilliation processes to compare CMDB asset records against active network discovery, cloud management, and endpoint tools.
• Identify systemic flaws in automated discovery or manual data entry workflows and propose permanent fixes to prevent future inventory drift.
• Identify and document orphaned, misplaced, untagged, or non-standard devices.
• Analyze mismatched data points – such as ghost assets, missing serial numbers, incorrect lifecycle statuses, and trace their root cause
• Work with IT and department personnel to assign financial charge code information to each asset.

2. Field-Based Hardware Tracking & Placement Accuracy

• Maintain real-time accuracy regarding where each device is physically located—desk, room, building, or operational zone.
• Work directly with site technicians, supervisors, and departmental contacts to confirm hardware placement changes and promote on-going asset management practices
• Monitor and document equipment movement during relocations, renovations, department moves, and lifecycle refresh activities.

3. Device Lifecycle & Hands-On Processing

• Support the full lifecycle of physical IT hardware, including receiving, tagging, imaging assistance, prep for deployment, and retirement.
• Perform intake verification on new hardware shipments—matching POs, confirming specs, ensuring standard compliance.
• Capture warranty status, purchase dates, age, and condition within the asset system of record to support refresh and budgeting decisions.
• Coordinate secure packaging and transport of devices scheduled for repair, return, or disposal.

4. CMDB Accuracy for Hardware Relationships

• Ensure the CMDB reflects correct associations between physical hardware and:
• assigned users
• business units
• installed software
• tickets, incidents, and changes
• Validate that physical asset roles (workstation, kiosk, POS terminal, mobile device, peripheral) are correctly represented.

5. Department Engagement for Hardware Awareness

• Build consistent communication channels with County departments to understand:
• what hardware they use
• where it is deployed
• how it supports their operations
• what changes or upgrades are planned
• Identify operational impacts of outdated, damaged, or insufficient hardware.

6. Procurement, Standards & Physical Compliance

• Assist with verifying device requests for compatibility with County standards.
• Validate equipment specifications against approved configurations before purchase or deployment.
• Support procurement teams with hardware-specific data, vendor coordination, and replacement justification.

7. Hardware Governance, Refresh & Replacement Insight

• Maintain structured datasets about device age, support eligibility, warranty windows, and end-of-life timelines.
• Assist in hardware refresh prioritization by providing accurate, field-validated data.
• Identify high-risk devices (e.g., aging POS terminals, unsupported models, damaged equipment) and flag for proactive action.

8. Secure Hardware Disposal & Physical Chain-of-Custody

• Coordinate the physical collection of retired devices.
• Ensure that devices sent for disposal or recycling follow proper chain-of-custody, data wiping, destruction, and vendor compliance.
• Assist efforts to recover residual value from salvageable equipment.

9. ITIL-Aligned Hardware Process Improvement

• Support creation and documentation of hardware standards for end-user devices, peripherals, and specialized digital equipment.
• Contribute to troubleshooting hardware-related issues tied to those standards.
• Participate in governance discussions on hardware selection, approval pathways, and lifecycle processes.

Required Skills

Skill Type

Skill Name

IT Asset Management. Hardware Discovery, Validation & Reconciliation (5+ Years)

CMDB data accuracy and Asset Associations (5+ Years)

Process development and documentation (5+ Years)

Preferred Skills

Skill Type

Skill Name

Service Desk Plus Reporting and retention of data