IT Application Support Specialist

L Knife & Son, LLC; Kingston (MA); On-site; USD 55,000 - 78,000; Full time

Job summary

Sheehan Family Companies in Kingston, MA is seeking an experienced IT Support Specialist to provide timely technical assistance for software, hardware, and operating systems across the organization. You will train end users and contribute to technology initiatives that strengthen business operations.

Support includes off hours availability and travel to remote sites. The role requires a bachelor’s degree and 3 years of IT experience, with strong Windows, AD, Google Workspace, and mobile device

Qualifications

• Bachelor’s degree required (College Transcripts required).
• 3 years of IT industry experience.
• Excellent customer support, communication and service skills.
• Experience with Windows operating systems.
• Experience in consumer distribution systems, preferred.
• Excellent organizational skills.
• Working knowledge of Microsoft Suite, Google Workspace.
• Experience with hardware troubleshooting, mobile device management, and Active Directory.
• Support includes off-hours accessibility on a rotating schedule.
• Overnight travel to remote sites as needed.
• Knowledgeable about emerging technologies and industry trends.
• Able to maintain a flexible work schedule.
• Familiarity with AI powered reporting tools.

Responsibilities

• Diagnose and resolve software issues, system errors, and general computer problems.
• Provide support for Company's Route Accounting System (VIP).
• Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment.
• Provide support for Sales Applications, Sales Reporting, Connect.
• Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications.
• Refer major hardware or software problems to vendors or technicians for service; install and perform minor repairs to hardware, software, or peripheral equipment.
• Understand servers and network components; maintain basic troubleshooting skills for server and network issues.
• Setup employees’ system access, email access and user security within software application.
• Assist with company projects, develop and deploy project plans and communicate with stakeholders.
• Learn independently using vendor resources and company knowledge base.
• Train employees on the use of specific applications and technology tools.
• Travel to remote sites to offer support, training and project leadership or assistance.
• Maintain a professional, support-driven disposition and understand end user goals.

Skills

Customer service

Communication

Team player

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Suite

Google Workspace

Active Directory

Job description

L. Knife
35 Elder Avenue
Kingston, MA 02364, USA

• Pay or shift range: $55,000 USD to $78,000 USD
  The estimated range reflects the budgeted amount for this position. Final offers will be based on several factors, including skills, experience, qualifications, location, and other job-related considerations, in accordance with applicable pay transparency laws.

Description

Objective: Provide timely technical support for software applications, computer hardware, operating systems and deliver high-quality assistance to end users across the organization. Assist with training end users and contribute to technology initiatives that strengthen overall business operations. Support includes off hours availability and travel to remote sites.

Location: On-site in Kingston, MA

Responsibilities:

• Diagnose and resolve software issues, system errors, and general computer problems
• Provide support for Company's Route Accounting System (VIP).
• Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment.
• Provide support for Sales Applications, Sales Reporting, Connect
• Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications.
• Refer major hardware or software problems or defective products to vendors or technicians for service. Install and perform minor repairs to hardware, software, or peripheral equipment
• Understand servers and the components that make up the network. Maintain basic troubleshooting skills for server and network issues. Know when to contact network vendors or internal network support staff
• Setup employees’ system access, email access and user security within software application
• Assist with company projects, develop and deploy project plans and communicate with stakeholders and other staff as necessary
• Must be capable of independently learning using the tools available from Software and Hardware vendors as well as the company knowledge base and other training materials
• Train employees on the use of specific applications and technology tools.
• Travel to remote sites to offer support, training and project leadership or assistance.
• Maintain a professional and support driven disposition with end users, and strive to understand the end user's goals as well as the business and process goals

Requirements:

• Bachelor’s degree required (College Transcripts required)
• 3 years of IT industry experience
• Excellent customer support, communication and service skills
• Experience with personal computers operating in Windows environment
• Experience in consumer distribution systems, preferred
• Excellent organizational skills
• Working knowledge of Microsoft Suite, Google Workspace
• Experience with hardware troubleshooting, mobile device management platforms, and Active Directory
• Support includes off-hours accessibility on a rotating schedule
• Overnight travel to remote sites as needed
• Knowledgeable about emerging technologies and industry trends
• Able to maintain a flexible work schedule, as needed
• Familiarity with AI powered reporting tools and solutions

Compensation Range:
The expected base pay range for this position is: $55,000 - $78,000 per year
Final compensation is based on experience, credentials, and geographic location.
Pay ranges are reviewed annually based on market data and internal equity.

EEO Statement
Sheehan Family Companies is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, sexual orientation, religion, age, disability status, or veteran status.

Reasonable Accommodation Statement
Sheehan Family Companies is committed to providing equal employment opportunities to all individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact HR. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

At-Will Employment Disclaimer
This job description is not intended as a written or implied contract and may be revised by the company at any time. Furthermore, no verbal contract by the supervisor or other company representative is binding, and employment is at the will of the company.

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.