IT Applications Support Specialist – On‑Site & Training

L Knife & Son, LLC; Kingston (MA); On-site; USD 55,000 - 78,000; Full time

Job summary

Sheehan Family Companies in Kingston, MA is seeking an experienced IT Support Specialist to provide timely technical assistance for software, hardware, and operating systems across the organization. You will train end users and contribute to technology initiatives that strengthen business operations.

Support includes off hours availability and travel to remote sites. The role requires a bachelor’s degree and 3 years of IT experience, with strong Windows, AD, Google Workspace, and mobile device

Qualifications

• Bachelor’s degree required (College Transcripts required).
• 3 years of IT industry experience.
• Excellent customer support, communication and service skills.
• Experience with Windows operating systems.
• Experience in consumer distribution systems, preferred.
• Excellent organizational skills.
• Working knowledge of Microsoft Suite, Google Workspace.
• Experience with hardware troubleshooting, mobile device management, and Active Directory.
• Support includes off-hours accessibility on a rotating schedule.
• Overnight travel to remote sites as needed.
• Knowledgeable about emerging technologies and industry trends.
• Able to maintain a flexible work schedule.
• Familiarity with AI powered reporting tools.

Responsibilities

• Diagnose and resolve software issues, system errors, and general computer problems.
• Provide support for Company's Route Accounting System (VIP).
• Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment.
• Provide support for Sales Applications, Sales Reporting, Connect.
• Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications.
• Refer major hardware or software problems to vendors or technicians for service; install and perform minor repairs to hardware, software, or peripheral equipment.
• Understand servers and network components; maintain basic troubleshooting skills for server and network issues.
• Setup employees’ system access, email access and user security within software application.
• Assist with company projects, develop and deploy project plans and communicate with stakeholders.
• Learn independently using vendor resources and company knowledge base.
• Train employees on the use of specific applications and technology tools.
• Travel to remote sites to offer support, training and project leadership or assistance.
• Maintain a professional, support-driven disposition and understand end user goals.

Skills

Customer service

Communication

Team player

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Suite

Google Workspace

Active Directory

Job description

Sheehan Family Companies in Kingston, MA is seeking an experienced IT Support Specialist to provide timely technical assistance for software, hardware, and operating systems across the organization. You will train end users and contribute to technology initiatives that strengthen business operations.

Support includes off hours availability and travel to remote sites. The role requires a bachelor’s degree and 3 years of IT experience, with strong Windows, AD, Google Workspace, and mobile device