IT Applications Admin: Automate ITSM & SaaS Workflows

First Coast Security Solutions; Chesterfield (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

First Coast Security is seeking an IT Applications Administrator to support the administration, configuration, and continuous improvement of business applications, including IT ticketing, asset management, Microsoft 365, and other SaaS tools. Reporting to the Director of IT, this role will work with IT leadership, internal departments, and software vendors to support daily operations and improve workflows.

The position involves coordinating updates, managing integrations, maintaining

Qualifications

• 2–4 years of IT application administration, systems administration, IT operations, or a similar technical role.

Responsibilities

• Own administration of the IT ticketing platform, including forms, workflows, routing, notifications, permissions, automation, and reporting.
• Administer asset management platforms, including asset tracking, assignments, lifecycle management, inventory processes, and reporting.
• Support application administration for accounting, Smartsheet, and other business SaaS platforms.
• Manage updates, configuration changes, upgrades, and ongoing maintenance across supported applications.
• Work with stakeholders to understand needs and translate them into system configurations and workflows.
• Support Microsoft Entra ID enterprise applications, user and group assignments, and related single sign-on (SSO) integrations.
• Help build and maintain integrations between systems using APIs, vendor connectors, and automation tools.
• Work directly with software vendors on implementations, upgrades, troubleshooting, and integration projects.
• Coordinate application evaluations, testing, and rollout of new applications.
• Troubleshoot and resolve application issues.
• Keep documentation current, including configurations, procedures, and support materials.

Skills

IT administration

Vendor coordination

SaaS administration

Workflow configuration

Tools

Microsoft 365

Microsoft Entra ID

APIs & integrations

Job description

First Coast Security is seeking an IT Applications Administrator to support the administration, configuration, and continuous improvement of business applications, including IT ticketing, asset management, Microsoft 365, and other SaaS tools. Reporting to the Director of IT, this role will work with IT leadership, internal departments, and software vendors to support daily operations and improve workflows.

The position involves coordinating updates, managing integrations, maintaining