IT Support Engineer

First Coast Security Solutions; Jacksonville (FL); Presencial; USD 52.000 - 75.000; Jornada completa

Descripción de la vacante

First Coast Security Solutions is seeking an IT Support Engineer to provide technical support and manage day-to-day technology needs. The role focuses on helping employees, troubleshooting issues, and maintaining a secure IT environment, with a strong emphasis on cloud-based tools like Microsoft 365.

The candidate will support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive), assist with Entra ID access, training, onboarding/offboarding, and documentation while working in a fast-paced

Formación

• Experience providing technical support in an IT help desk or desktop support environment.
• Working knowledge of Windows 10/11 operating systems and computer hardware.
• Experience supporting Microsoft 365 applications and cloud-based services.
• Familiarity with user account administration, access permissions, and troubleshooting.
• Ability to diagnose and resolve technical issues independently.
• Strong organizational skills with the ability to manage multiple priorities and support requests.
• Effective written and verbal communication with a customer-service focus.
• U.S. citizenship required.

Responsabilidades

• Provide technical support to employees, troubleshoot hardware and software issues, and manage IT support requests.
• Support and administer Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user account management, permissions, and access controls through Microsoft Entra ID.
• Support onboarding and offboarding, including account provisioning, equipment setup, and system access.
• Diagnose and resolve issues involving computers, printers, network connectivity, and Windows OS.
• Troubleshoot business applications and Microsoft 365-related concerns.
• Assist with endpoint security, device compliance, and Microsoft Defender.
• Maintain IT documentation, equipment inventory, and technical procedures.
• Identify opportunities to improve IT processes, system efficiency, and automation.
• Coordinate with internal teams and external vendors to resolve issues.

Conocimientos

Technical support

Windows 10/11

Microsoft 365

Customer service

Communication

Organizational skills

Independent work

Herramientas

Microsoft Entra ID

Microsoft Defender

SharePoint

Teams

OneDrive

Intune

Descripción del empleo

First Coast Security Solutions is seeking an IT Support Engineer to provide technical support and assist with the day-to-day technology needs of the organization. This position supports employees, troubleshoots technical issues, and helps maintain a reliable and secure IT environment. The ideal candidate is proactive, organized, and comfortable working with cloud-based technologies, including Microsoft 365.

Responsibilities

• Provide technical support to employees, troubleshoot hardware and software issues, and manage IT support requests.
• Support and administer Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user account management, permissions, and access controls through Microsoft Entra ID.
• Support employees onboarding and offboarding, including account provisioning, equipment setup, and system access.
• Diagnose and resolve issues involving computers, printers, network connectivity, and Windows operating systems.
• Troubleshoot business applications, connectivity issues, and Microsoft 365-related concerns.
• Assist with endpoint security, device compliance, and Microsoft Defender.
• Maintain accurate IT documentation, equipment inventory, and technical procedures.
• Identify opportunities to improve IT processes, system efficiency, and automation.
• Coordinate with internal teams and external vendors to resolve technical issues as needed.
• Perform other duties as assigned

Qualifications

• Must be a U.S. citizen
• Experience providing technical support in an IT help desk, desktop support, or similar environment.
• Working knowledge of Windows 10/11 operating systems and computer hardware.
• Experience supporting Microsoft 365 applications and cloud-based services.
• Familiarity with user account administration, access permissions, and troubleshooting.
• Ability to diagnose and resolve technical issues independently.
• Strong organizational skills with the ability to manage multiple priorities and support requests.
• Effective written and verbal communication skills with a customer-service-focused approach.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Previous experience administering Microsoft 365, SharePoint, Teams, and OneDrive.
• Familiarity with Microsoft Entra ID, Microsoft Intune, and Microsoft Defender.
• Experience with endpoint management, device deployment, and IT security practices.
• Knowledge of basic networking concepts and troubleshooting.
• Experience supporting cloud-based business applications.
• Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications.
• Experience identifying and implementing process improvements or automation solutions.

Working Conditions

• Position is based in Jacksonville, Florida office.
• Regular use of computers, technical equipment, and communication systems.
• May require extended periods of sitting, standing, or working at a computer.
• Occasional movement, setup, or troubleshooting of computer equipment and peripherals.
• May require lifting or moving IT equipment weighing up to 25 pounds.
• Must be able to respond to technical support needs and changing operational priorities.
• Occasional work outside normal business hours may be required to address system issues or support operational needs.