IT Applications Support Specialist

JUST ONE; Kentucky; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Continuous training in new technologies

Career development opportunities

Competitive bonus scheme

Job summary

A technology solutions provider in Kentucky is seeking an Application Support Specialist to investigate and resolve application-related incidents, monitor application performance, and provide technical support to end-users. Candidates should have a Bachelor’s degree in Computer Science or a related field, along with 2-5 years of experience in IT operations. The position offers continuous training, career development opportunities, and performance-based bonuses.

Qualifications

• Bachelor’s degree in a related field is required.
• 2–5 years of experience in application support or IT operations.
• Knowledge of SLA management and service catalogs is essential.

Responsibilities

• Investigate and resolve application-related incidents.
• Monitor performance and availability of business applications.
• Provide technical support to end-users and central departments.
• Collaborate with development teams on system upgrades.

Skills

Application support

IT operations

SQL

Scripting

Monitoring tools

Automation tools

ITIL Certification

Service Catalogs

Education

Bachelor’s in Computer Science, Information Technology, Engineering, or Business

Tools

ServiceNow

SAP

Observability platforms

Job description

Responsibilities

• Investigate and resolve application-related incidents through the organization’s ITSM platform; elevate or forward tickets to internal IT teams or external vendors when necessary
• Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents
• Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments
• Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates
• Prepare and maintain documentation such as user manuals, FAQs, and training materials
• Generate incident and SLA performance reports, and contribute to operational reporting

Qualifications

• Bachelor’s in Computer Science, Information Technology, Engineering, Business, or related fields
• 2–5 years in application support or IT operations
• Knowledge of SLA management, service catalogs, and reporting tools
• Familiarity with SQL, scripting, monitoring, or automation tools
• ITIL Certification (Preferred)
• Understanding of cloud‑based applications, software architecture, and cybersecurity fundamentals
• Experience with ITSM tools (e.g., ServiceNow), SAP, and observability platforms

Benefits

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance‑based