IT Analyst – Public Sector, Hybrid, Growth & Benefits

Zel Technologies, LLC; Virginia Beach (VA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k immediate vesting with companyin

Flexible Spending Accounts

Health Savings Account with company

Employee Assistance Program (EAP)

Bonuses for performance

Educational assistance and training

Voluntary benefits

Group life insurance

Disability Insurance

Paid Time Off

Jury Duty and Military Leave

Wellness reimbursement

Employee discounts

Job summary

Zel Technologies, LLC is hiring an IT Analyst VBP in Virginia Beach to support planning, maintenance, and optimization of city technology solutions. You will provide technical expertise, system support, and data insights to enable efficient city operations and high-quality public services.

The role emphasizes problem solving, clear communication with diverse stakeholders, and commitment to reliable, innovative IT solutions in a public-service setting.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field; OR 4 or more years of relevant experience.
• 2–5+ years of experience in IT support, systems administration, or technical analysis.
• Strong understanding of hardware, software, networking fundamentals, and enterprise applications.
• Experience troubleshooting technical issues and supporting end users.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Familiarity with IT service management principles and ticketing systems.
• Commitment to customer service and public‑sector values.
• Successful background and drug screening check.

Responsibilities

• Provide technical support, troubleshooting, and issue resolution for city systems, applications, and end-user technologies.
• Analyze system performance, identify improvement opportunities, and recommend enhancements aligned with city standards.
• Assist with the configuration, deployment, and maintenance of hardware, software, and enterprise applications.
• Support system upgrades, patches, and integrations in coordination with IT teams and vendors.
• Document system configurations, procedures, and technical workflows in accordance with city guidelines.
• Monitor system availability, security, and performance to ensure reliable service delivery.
• Collaborate with city departments to understand operational needs and translate them into technical requirements.
• Assist with data analysis, reporting, and information management tasks.
• Participate in IT projects, including planning, testing, implementation, and user training.
• Ensure compliance with municipal policies, cybersecurity standards, and state regulations

Skills

End-user support

Systems administration

Troubleshooting

IT security

ITSM

Ticketing systems

Vendor coordination

Data analysis

Project support

Public-sector IT

Education

Bachelor’s degree in IT/CS/IS or related field

4+ years of relevant experience in lieu of a degree

Job description

Zel Technologies, LLC is hiring an IT Analyst VBP in Virginia Beach to support planning, maintenance, and optimization of city technology solutions. You will provide technical expertise, system support, and data insights to enable efficient city operations and high-quality public services.

The role emphasizes problem solving, clear communication with diverse stakeholders, and commitment to reliable, innovative IT solutions in a public-service setting.