IT Analyst: Licensing, Contracts & ServiceNow

Auburn University; Auburn (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Office of Information Technology at Auburn University is seeking a TES IT Analyst to support software licensing, contract management, procurement, renewals, and financial reconciliation. You will document processes and resolve service requests through ServiceNow, ensuring accurate records and efficient use of university resources.

Responsibilities include maintaining contractual records, assisting with license procurement and lifecycle management, and providing customer support to resolve

Qualifications

• Bachelor's degree required.
• 1 year of experience providing administrative, technical, customer service, financial, procurement, contract, or related support.

Responsibilities

• Maintains contractual records; monitors compliance; manages renewals, extensions, and amendments; and assists in resolving contract-related issues and disputes.
• Assists with software license procurement, distribution, and lifecycle management by monitoring usage, ensuring compliance, coordinating renewals, and maintaining accurate records.
• Provides customer support by responding to inquiries, troubleshooting issues, and managing ServiceNow tickets in a timely and effective manner.

Skills

Customer service

ServiceNow usage

Contract management

Education

Bachelor's degree

Tools

ServiceNow

Excel

Job description

The Office of Information Technology at Auburn University is seeking a TES IT Analyst to support software licensing, contract management, procurement, renewals, and financial reconciliation. You will document processes and resolve service requests through ServiceNow, ensuring accurate records and efficient use of university resources.

Responsibilities include maintaining contractual records, assisting with license procurement and lifecycle management, and providing customer support to resolve