TES - IT Analyst

Auburn University; Auburn (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Office of Information Technology at Auburn University is seeking a TES IT Analyst to support software licensing, contract management, procurement, renewals, and financial reconciliation. You will document processes and resolve service requests through ServiceNow, ensuring accurate records and efficient use of university resources.

Responsibilities include maintaining contractual records, assisting with license procurement and lifecycle management, and providing customer support to resolve

Qualifications

• Bachelor's degree required.
• 1 year of experience providing administrative, technical, customer service, financial, procurement, contract, or related support.

Responsibilities

• Maintains contractual records; monitors compliance; manages renewals, extensions, and amendments; and assists in resolving contract-related issues and disputes.
• Assists with software license procurement, distribution, and lifecycle management by monitoring usage, ensuring compliance, coordinating renewals, and maintaining accurate records.
• Provides customer support by responding to inquiries, troubleshooting issues, and managing ServiceNow tickets in a timely and effective manner.

Skills

Customer service

ServiceNow usage

Contract management

Education

Bachelor's degree

Tools

ServiceNow

Excel

Job description

Overview

The Office of Information Technology at Auburn University is excited to begin the search for a TES IT Analyst! This position supports the administration of software licensing and contract management programs, including procurement, compliance monitoring, recordkeeping, renewals, and financial reconciliation. Provides customer support and resolves service requests through ServiceNow while ensuring accurate documentation and effective use of Auburn University resources.

Responsibilities

• Maintains contractual records; monitors compliance; manages renewals, extensions, and amendments; and assists in resolving contract-related issues and disputes.


• Assists with software license procurement, distribution, and lifecycle management by monitoring usage, ensuring compliance, coordinating renewals, and maintaining accurate records.


• Assists the Manager with software resale activities and the reconciliation of financial records to ensure accuracy and the responsible stewardship of Auburn University's financial resources.


• Provides customer support by responding to inquiries, troubleshooting issues, and managing ServiceNow tickets in a timely and effective manner.

Qualifications

• Bachelor's degree


• 1 year of experience providing administrative, technical, customer service, financial, procurement, contract, or related support.

Minimum Knowledge, Skills, and Abilities

• Ability to effectively use computers, spreadsheets, databases, and other office technology to perform job-related duties.

Why Work at Auburn?

Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:

• Assistance in the place of a regular employee who is absent for a specified period of time


• Additional assistance during periods of abnormal or peak workloads


• Assistance with special projects


• Seasonal work


• Emergencies

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

AU students are not eligible for TES.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.