System Support Analyst: ServiceNow & IT Ops

The AMES Companies, Inc.; Reno (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

The AMES Companies, Inc. is seeking a System Support Analyst to join our Reno facility. You’ll join a help desk team focusing on ServiceNow tickets, network gear, and device installation.

You will support printers, barcode equipment, and computers across the location and assist other sites as needed. The role requires 6+ years in system support, an Associate’s Degree, and strong knowledge of O365, Azure, Active Directory, networking, and Windows Server.

Qualifications

• Associate's Degree or higher in a related field.
• 6+ years of experience in system support or similar roles.
• Proficient in O365, MS Azure, and Active Directory.
• Experience with networking, PC repair, printers, and label printers.
• Servicenow experience is a plus, Meraki switches/cameras/access points knowledge helpful.

Responsibilities

• Analyze and resolve end-user issues and application requirements to determine optimal resolution.
• Assign systems to meet user requirements based on tickets.
• Manage and support all company software and their environments.
• Manage and support all company hardware including devices and printers.
• Manage user accounts: setup, modify, delete per approvals in ticketing system.
• Provide training materials after identifying end-user training needs.
• Complete tickets and projects within SLA or target dates.

Skills

O365

MS Azure

Active Directory

Networking

PC repair

Printer/ Copier setup

ServiceNow

Meraki

Windows Server

Training end users

Education

Associate's Degree

Tools

ServiceNow

Meraki

Windows Server

Job description

The AMES Companies, Inc. is seeking a System Support Analyst to join our Reno facility. You’ll join a help desk team focusing on ServiceNow tickets, network gear, and device installation.

You will support printers, barcode equipment, and computers across the location and assist other sites as needed. The role requires 6+ years in system support, an Associate’s Degree, and strong knowledge of O365, Azure, Active Directory, networking, and Windows Server.