IT Analyst – Licensing & Contracts

Auburn University; Woodfield (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Auburn University's Office of Information Technology seeks a TES IT Analyst to support software licensing and contract management, including procurement, compliance, recordkeeping, renewals, and financial reconciliation.

The role provides customer support and resolves service requests via ServiceNow, maintaining accurate documentation and efficient use of Auburn resources.

Qualifications include a bachelor's degree and at least one year of related administrative or technical support experience.

Qualifications

• Bachelor's degree
• At least 1 year of administrative, technical, customer service, financial, procurement, contract, or related support experience.
• Experience with procurement, contracts, or financial reconciliation is a plus.

Responsibilities

• Maintains contractual records; monitors compliance; manages renewals, extensions, and amendments; and assists in resolving contract-related issues and disputes.
• Assists with software license procurement, distribution, and lifecycle management by monitoring usage, ensuring compliance, coordinating renewals, and maintaining accurate records.
• Assists the Manager with software resale activities and the reconciliation of financial records to ensure accuracy and the responsible stewardship of Auburn University's financial resources.
• Provides customer support by responding to inquiries, troubleshooting issues, and managing ServiceNow tickets in a timely and effective manner.

Skills

Computer literacy

Education

Bachelor's degree

Job description

Auburn University's Office of Information Technology seeks a TES IT Analyst to support software licensing and contract management, including procurement, compliance, recordkeeping, renewals, and financial reconciliation.

The role provides customer support and resolves service requests via ServiceNow, maintaining accurate documentation and efficient use of Auburn resources.

Qualifications include a bachelor's degree and at least one year of related administrative or technical support experience.