IT Analyst & Help Desk Specialist

City Of Fairburn; Fairburn (GA); On-site; USD 58,000 - 61,000; Full time

Job summary

The City of Fairburn in Fairburn, GA is seeking an IT-Analyst with help desk responsibilities to support staff and community services. This front-line technical role keeps systems running smoothly and users connected.

You will analyze IT infrastructure, troubleshoot networks, install hardware and software, provide user training, and document resolutions. A bachelor’s degree in IT/CS and 3–5 years of related experience are required; CompTIA A+/Network+ are pluses.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or closely related field.
• 3–5 years of related experience in IT analysis, system optimization, computer networking, and technical support.
• CompTIA A+/Network+ certifications are a plus.

Responsibilities

• Provides front-line technical support to end-users for hardware, software, and network issues.
• Analyzes IT systems performance and recommends improvements; conducts root-cause analysis.
• Installs, configures, and maintains hardware/software; troubleshoots network and system problems.

Skills

IT analysis

Help desk

Network troubleshooting

Customer support

Education

Bachelor's degree in IT/CS

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

The City of Fairburn in Fairburn, GA is seeking an IT-Analyst with help desk responsibilities to support staff and community services. This front-line technical role keeps systems running smoothly and users connected.

You will analyze IT infrastructure, troubleshoot networks, install hardware and software, provide user training, and document resolutions. A bachelor’s degree in IT/CS and 3–5 years of related experience are required; CompTIA A+/Network+ are pluses.