IT Systems Analyst & Help Desk

City-of-Fairbur; Fairburn (GA); On-site; USD 58,000 - 61,000; Full time

Job summary

The City of Fairburn is seeking an energetic IT-Analyst with help desk responsibilities to support staff and community services in Fairburn, GA. The role reports to the IT Manager and focuses on professional, technical tasks related to evaluating and optimizing municipal IT systems.

Responsibilities include providing end-user support, analyzing system performance, and coordinating hardware/software upgrades while maintaining security controls and documentation.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• 3–5 years of IT analysis, system optimization, computer networking, and technical support experience.
• Valid State of Georgia driver’s license with acceptable driving record.
• CompTIA A+, CompTIA Network+, CompTIA Security+ certifications a plus.

Responsibilities

• Identify, evaluate, and implement solutions to achieve city-wide IT goals.
• Analyze IT system performance and recommend improvements.
• Maintain network and computer equipment; install and update software/hardware.
• Provide first-line technical support to end-users via phone, email, and on-site.
• Install, diagnose, repair, and upgrade hardware and software.
• Document resolutions and maintain knowledge base; train users.

Skills

Networking

Troubleshooting

Help Desk

IT Support

System Analysis

Education

Bachelor's degree in IT/related field

Tools

Ticketing System

LAN/WLAN Administration

Windows OS

Job description

The City of Fairburn is seeking an energetic IT-Analyst with help desk responsibilities to support staff and community services in Fairburn, GA. The role reports to the IT Manager and focuses on professional, technical tasks related to evaluating and optimizing municipal IT systems.

Responsibilities include providing end-user support, analyzing system performance, and coordinating hardware/software upgrades while maintaining security controls and documentation.