IT Analyst - Concierge Tech Support for Studios

Sunset Studios; California (MO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Sunset Studios seeks an experienced IT Analyst to support IT administration and end users across our Hollywood and Sunset Glenoaks studio locations. The role covers Windows and Mac endpoints, Office 365, Azure AD, and network/telephony services with a high-touch, concierge-style support approach.

Ideal candidates have solid troubleshooting skills, familiarity with ticketing systems, and the ability to work varied hours, including evenings or weekends to support studio operations.

Qualifications

• Minimum of 2 years’ experience supporting Windows-based PCs in a corporate environment.

Responsibilities

• Provide high-level IT support and build relationships with Sunset Studios tenants across all levels.
• Respond to IT requests promptly, including password resets and access rights.
• Provide AV equipment and technical assistance for conference calls, Zoom meetings, and presentations.
• Support Wi-Fi, wired network, and telephone services across facilities, including provisioning and on-site troubleshooting.
• Troubleshoot Windows and Mac endpoints, servers, network devices, printers, and mobile devices.
• Administer Azure AD / Office 365 accounts and security groups; support Office 365 suite.
• Manage endpoint and mobile device lifecycle from provisioning to disposition; include vendor disposal of retired equipment.
• Assist with Sarbanes-Oxley compliance and IT security policies.
• Coordinate with vendor partners to keep systems up-to-date, including security and access control platforms.
• Provide on-site and remote support across studio locations; travel between lots as required.
• Handle miscellaneous projects as assigned.

Skills

Windows support

Mac support

Office 365 administration

Azure AD administration

Ticketing systems

Intune

Zoom/Teams

Networking basics

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Freshservice

Active Directory

PowerShell

Office 365 tools

Azure AD

Job description

Sunset Studios seeks an experienced IT Analyst to support IT administration and end users across our Hollywood and Sunset Glenoaks studio locations. The role covers Windows and Mac endpoints, Office 365, Azure AD, and network/telephony services with a high-touch, concierge-style support approach.

Ideal candidates have solid troubleshooting skills, familiarity with ticketing systems, and the ability to work varied hours, including evenings or weekends to support studio operations.