Studio IT Concierge & Support Specialist

Sunset Studios; Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Sunset Studios, based in Hollywood, seeks an experienced IT Analyst to support IT administration and end users across our studio locations. This high-touch role covers Windows and Mac endpoints, Office 365, Azure AD, servers, networking, telephony, and mobile devices.

You will provide high-level IT support, assist with AV for conferences and Zoom, manage Wi-Fi and network services, and coordinate with vendors. Travel between studio lots may be required to support productions.

Qualifications

• Minimum 2 years’ experience supporting Windows-based PCs in a large or mid-sized corporate environment.
• Bachelor’s degree in related field or equivalent work experience.
• Hands-on experience with Windows and Mac endpoints, Office 365 and Azure AD administration, Teams and Zoom, BitLocker and antivirus solutions, and Dell desktop/laptop hardware.
• Experience with ticket management systems such as ServiceNow/Freshservice, Windows Desktop/Laptop deployment via Intune, and system patching.
• Ability to work varied hours, including early morning, late evening, or occasional weekends, to provide on-site support at any studio location.

Responsibilities

• Provide high-level IT support and build positive relationships with Sunset Studios tenants across all levels, productions, and departments.
• Respond to and resolve IT requests promptly, including network access rights and password resets.
• Provide AV equipment and technical assistance for conference calls, Zoom meetings, and presentations.
• Support the delivery of Wi‑Fi, wired network, and telephone services to tenants and production clients across our facilities, including provisioning, activation, and on-site troubleshooting.
• Troubleshoot Windows and Mac computers, servers, network devices, Teams phones, printers and copiers, and mobile devices.
• Administer Azure AD / Office 365 accounts and security groups, and support the Office 365 suite.
• Manage endpoint and mobile device lifecycle — workstation and peripheral setup, mobile device provisioning and support, and hardware/software inventory from procurement through disposition, including vendor‑coordinated disposal of retired equipment.
• Support Sarbanes‑Oxley compliance and adherence to IT security policies.
• Work with vendor partners to keep our systems up‑to‑date and operating efficiently, including physical security systems such as access control and camera/CCTV platforms.
• Provide virtual and on-site support alongside the Sunset Studios IT team, with travel or reassignment between studio lots as required.
• Other miscellaneous projects as assigned.

Skills

Windows support

Customer service

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Meraki

Dell CLI

Intune

SharePoint

Mobile Device Management

Entra ID SSO

Proofpoint

2FA

Job description

Sunset Studios, based in Hollywood, seeks an experienced IT Analyst to support IT administration and end users across our studio locations. This high-touch role covers Windows and Mac endpoints, Office 365, Azure AD, servers, networking, telephony, and mobile devices.

You will provide high-level IT support, assist with AV for conferences and Zoom, manage Wi-Fi and network services, and coordinate with vendors. Travel between studio lots may be required to support productions.