IT Analyst at Top Tier Reps

University of Delaware; Washington; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual performance-based bonus

Medical, dental, and vision insurance

Life and disability insurance

Paid time off and holidays

401(k) with match

Commuter benefits

401(k) with match

Commuter benefits

Job summary

A prestigious global law firm is seeking an IT Analyst in Washington, DC. This role involves providing first-level tech support for hardware, software, and meetings. Candidates should have over 3 years of experience in IT support, ideally in a legal environment. Responsibilities include troubleshooting, supporting events, and participating in firmwide tech initiatives. Competitive salary, annual bonuses, and a comprehensive benefits package are offered, in a fully onsite work setting.

Qualifications

• 3+ years of IT support experience in a legal or professional services environment.
• Excellent customer service, communication, and multitasking skills.
• Ability to work independently and manage fast-paced tech support tasks.
• Experience with Teams, Citrix/VPN, iManage Work 10; familiarity with ticketing systems.

Responsibilities

• Provide 1st-level support for hardware, software, mobile devices, and meeting tech.
• Troubleshoot issues via phone, email, or in-person support.
• Support meetings and events (video conferencing, client presentations, hybrid events).
• Collaborate with other IT staff across offices for multi-site events and tech needs.
• Install and configure software/hardware per firm standards.
• Maintain asset tracking and ensure inventory accuracy.
• Use ServiceNow (or similar system) to log and resolve service tickets.
• Participate in firmwide tech rollouts, system upgrades, and project deployments.
• Provide after-hours and weekend availability as needed.

Skills

Windows OS & Microsoft Office Suite

Microsoft Teams

Citrix/VPN

iManage Work 10

ServiceNow or equivalent ticketing systems

Mobile devices (iOS, iPads)

Networking

Cabling

Education

Associate’s or Bachelor’s degree preferred

Tools

ServiceNow

Job description

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Top Tier Reps is partnering with a prestigious Am Law 100 global law firm to find a skilled IT Analyst for their Washington, DC office. If you're a tech-savvy, detail-oriented professional with excellent troubleshooting skills and a passion for supporting high-level users in a fast-paced legal environment, this is a standout opportunity. You’ll be the first line of technical support while also participating in major firmwide IT projects and events.

• Join a globally recognized law firm with a top-tier reputation
• Be a central player in delivering high-quality tech support and live event execution
• Work directly with legal professionals and VIP stakeholders
• Get involved in cross-office collaboration and exciting tech rollouts
• Competitive salary, annual bonus, and full benefits package

Key Responsibilities

• Provide 1st-level support for hardware, software, mobile devices, and meeting tech
• Troubleshoot issues via phone, email, or in-person support
• Support meetings and events (video conferencing, client presentations, hybrid events)
• Collaborate with other IT staff across offices for multi-site events and tech needs
• Install and configure software/hardware per firm standards
• Maintain asset tracking and ensure inventory accuracy
• Use ServiceNow (or similar system) to log and resolve service tickets
• Participate in firmwide tech rollouts, system upgrades, and project deployments
• Provide after-hours and weekend availability as needed

Qualifications

• Associate’s or Bachelor’s degree preferred (or equivalent experience)
• 3+ years of IT support experience in a legal or professional services environment
• Expertise with:
  • Windows OS & Microsoft Office Suite
  • Microsoft Teams, Citrix/VPN, iManage Work 10
  • ServiceNow or equivalent ticketing systems
  • Mobile devices (iOS, iPads), networking, and cabling
• Excellent customer service, communication, and multitasking skills
• Ability to work independently and manage fast-paced tech support tasks

Salary & Benefits

• Bonus: Annual performance-based bonus
• Benefits Include:
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Paid time off and holidays
  • 401(k) with match
  • Commuter benefits and more

Additional Information

• This is a fully onsite role based in Washington, DC
• Must be open to occasional weekend and after-hours support
• Relocation assistance and visa sponsorship are not provided