IT Analyst

TheCorporate; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

TheCorporate is seeking an IT Analyst – Deskside Support to join our Information Technology team in San Francisco. This on-site role focuses on second-level deskside and remote support for attorneys, professionals, and staff across the San Francisco and Silicon Valley offices.

You will manage hardware, software, and account readiness, configure workstations, troubleshoot Windows and Microsoft 365, VPN, printers, and mobile devices, while delivering professional, discreet service.

Qualifications

• >5+ years of hands-on desktop/IT support experience in a professional environment.
• Associate degree in IT or equivalent combination of education and experience.
• Strong knowledge of Microsoft Windows and Microsoft 365 applications (Outlook, Word, Excel, PowerPoint).
• Experience with ITSM platforms such as ServiceNow.
• Experience with remote support tools such as BeyondTrust.

Responsibilities

• Provide Level 2 deskside and remote technical support in a hybrid environment.
• Troubleshoot and resolve hardware, software, connectivity, and peripheral issues.
• Support Windows desktops and laptops, mobile devices, printers, docking stations, phones, and other IT equipment.
• Image, configure, deploy, maintain, and replace workstations and related hardware.
• Install approved software and perform routine system maintenance.
• Escalate with Infrastructure, Networking, Systems, Applications, and vendors to resolve issues.
• Manage IT incidents and service requests, following SLAs.
• Use ServiceNow or similar ITSM tools to document incidents and assets.
• Maintain accurate hardware and software asset inventories.
• Assist with onboarding/offboarding, device provisioning, and account readiness.
• Assist with hardware procurement, deployment, lifecycle management.
• Provide support for Microsoft 365, Adobe Acrobat, browsers, VPN, and IP telephony.
• Communicate effectively with users during troubleshooting and resolution.
• Maintain professionalism, confidentiality, and customer service.

Skills

Windows & MS365

ITSM (ServiceNow)

Remote support tools

End-user support

SCCM

BeyondTrust

Desktop hardware

Mobile devices

Printers & peripherals

VPN & IP telephony

OS: Windows/macOS

Communication skills

Education

Associate degree in IT

Tools

ServiceNow

SCCM

BeyondTrust

Job description

Job Title

IT Analyst – Deskside Support

Location

San Francisco, CA

Work Arrangement

Onsite 3+ days per week

About The Opportunity

We are seeking a customer-focused IT Analyst to join the Information Technology team of a leading international law firm. This position will support users across the firm’s San Francisco and Silicon Valley offices and is ideal for an experienced IT professional who enjoys troubleshooting technical issues, providing exceptional end-user support, and working in a fast-paced professional environment.

The IT Analyst will provide second-level deskside and remote technical support for attorneys, business professionals, and staff. The role will involve supporting desktops, laptops, mobile devices, printers, Microsoft 365 applications, VPN, networking, and other workplace technologies.

Key Responsibilities

• Provide responsive Level 2 deskside and remote technical support in a hybrid environment.
• Troubleshoot and resolve hardware, software, connectivity, and peripheral issues.
• Support Windows desktops and laptops, mobile devices, printers, docking stations, phones, and other IT equipment.
• Image, configure, deploy, maintain, and replace workstations and related hardware.
• Install approved software and perform routine system maintenance.
• Escalate and collaborate with Infrastructure, Networking, Systems, Applications, and third-party vendors to resolve complex issues.
• Manage IT incidents and service requests while meeting established SLAs.
• Use ServiceNow or similar ITSM tools to document incidents, requests, and asset information.
• Maintain accurate hardware and software asset inventory.
• Support employee onboarding and offboarding, including device provisioning and account readiness.
• Assist with hardware procurement, deployment, replacement, lifecycle management, and retirement.
• Provide support for Microsoft 365, Adobe Acrobat, PDF applications, web browsers, VPN, IP telephony, and wireless connectivity.
• Communicate effectively with users throughout the troubleshooting and resolution process.
• Maintain a high level of professionalism, confidentiality, and customer service.

Required Qualifications

• 5+ years of hands-on desktop/IT support experience in a professional environment.
• Associate degree in IT or equivalent combination of education and experience.
• Strong knowledge of Microsoft Windows and Microsoft 365, including Outlook, Word, Excel, and PowerPoint.
• Experience with ServiceNow or another ITSM platform.
• Experience with BeyondTrust or comparable remote support tools.
• Experience with SCCM or another endpoint management platform.
• Hands-on experience supporting:
• Desktop and laptop computers
• Printers, docking stations, and peripherals
• iOS and Android devices
• VPN and IP telephony
• Wireless networking
• Microsoft Edge, Chrome, and Firefox
• Adobe Acrobat and PDF applications
• Windows, macOS, and mobile environments
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Professional demeanor and ability to interact with users at all levels.
• Ability to handle confidential information with discretion.
• Comfortable working independently and as part of a collaborative IT team.
• Willingness to work flexible hours and occasional overtime when required.

Preferred Qualifications

• CompTIA A+, Microsoft MD-100/MD-101, or similar certification.
• Experience supporting law firms or legal technology environments.
• Familiarity with iManage or other legal document management systems.
• Experience participating in IT projects or project management activities.

Physical Requirements

This position involves installing, moving, and maintaining computer equipment and related hardware. The ability to lift and move IT equipment is required. Assistance is available for items weighing more than 50 pounds, and carts are provided for heavier equipment.

Skills

Skills: it,troubleshooting,san,teams,communication,documentation,resolve,communication skills,analytical skills,comptia,desktop,servicenow,itsm