IT Analyst

Honda Center; Anaheim, Northern (CA, KY); Hybrid; USD 108,886,000 - 137,540,000; Full time

Job summary

OC Sports & Entertainment, LLC, at Honda Center in Anaheim, seeks an IT Analyst to maintain a reliable IT environment and support events. You will handle desktop/laptop computing, iOS devices, networks, email, antivirus, cybersecurity, and phone systems.

Responsibilities include configuring desktops, phone systems, printers, and supporting Office 365 apps; troubleshooting connectivity and POS systems; assisting with AV and conference room setups, and end-user support.

Qualifications

• Bachelor's degree in computer science or related field or equivalent.
• A+ certification and strong IT fundamentals preferred.
• 2+ years in IT desktop/support roles with hands-on hardware.
• Experience with endpoint management tools (Tanium) preferred.
• Familiarity with Azure AD and on-premises Active Directory.
• Experience using ServiceNow or similar help desk systems.
• Knowledge of databases, security concepts and troubleshooting.
• Strong written and verbal communication; ability to support diverse users.
• Good time management, prioritization and organizational skills.
• Valid CA driver's license and ability to work nights/weekends as needed.

Responsibilities

• Configure, deploy, and support desktop hardware and systems.
• Set up and support phone systems (analog, cloud, IP).
• Configure, deploy, and support network printers.
• Provide technical support for Apple and Android devices.
• Support Office 365, Teams, Exchange, SharePoint, and Dynamics CRM.
• Troubleshoot network connectivity issues.
• Diagnose and resolve POS hardware/software issues.
• Assist with AV systems and conference room setup and troubleshooting.
• Troubleshoot user issues with desktops, software, and mobile devices.

Skills

Desktop Support

Communication skills

Time management

Organizational skills

Driver's license

Flexible schedule

Mobility

Business acumen

Prioritization

Troubleshooting

Databases

Security concepts

Networking concepts

Education

Bachelor’s degree in Computer Science or related field

A+ certification

Tools

Tanium

Azure AD

Active Directory

ServiceNow

Job description

IT Analyst

Pay Details: The starting hourly rate range for this position is $38.00 to $48.00 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The IT Analyst is responsible for supporting and maintaining a reliable IT environment, with a focus on the availability and performance of desktop and mobile systems. This role requires knowledge of desktop and laptop computing, iOS devices, wireless networks, email systems, antivirus and malware protection, cybersecurity, and phone systems. The IT Analyst also provides technical support for events at Honda Center and surrounding event spaces, as needed.

Responsibilities

• Configure, deploy, and provide ongoing support for desktop hardware and systems
• Set up and support phone systems, including analog, cloud-based, and IP-based solutions
• Configure, deploy, and support network printers
• Provide technical support for Apple and Android mobile devices
• Provide application support for Microsoft Office 365, Teams, Exchange, SharePoint, and Dynamics CRM
• Troubleshoot network connectivity issues
• Diagnose and resolve issues related to point-of-sale hardware and software
• Assist with audio/visual systems and conference room setup, configuration, and troubleshooting
• Troubleshoot and resolve user issues involving desktop hardware, software, and mobile devices

Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent combination of education and relevant experience
• A+ certification preferred
• 2+ years of experience as an IT Desktop Analyst, Desktop Support Analyst, or similar role
• Experience with Tanium or a similar endpoint management tool strongly preferred
• Experience administering and maintaining user accounts in Microsoft Azure and on-premises Active Directory
• Experience with ServiceNow or a similar help desk/ticketing system
• Knowledge of databases, system security, and technical troubleshooting
• Working knowledge of Microsoft Active Directory
• Excellent written and verbal communication skills, with the ability to support a diverse user community
• Strong time management and organizational skillsStrong analytical and problem-solving skills
• Understanding of general business practices and operations
• Proactive approach with strong follow-through and the ability to prioritize multiple assignments and complete projects on time
• Valid California driver’s license and acceptable driving record
• Ability to work a flexible schedule, including nights, weekends, and some holidays as required
• Ability to stand and bend for prolonged periods and lift and carry up to 50 pounds

This position is on-site.

Company

OC Sports & Entertainment, LLC

Mission

To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you.

Vision

We are the gathering place of Orange County.

Values

Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

OCSE OC Sports & Entertainment is dedicated to building world class sports and entertainment experiences through groundbreaking technology and a dedication to community. Leveraging the passion behind our Anaheim Ducks team and iconic Honda Center venue, our latest project—OCVIBE—will transform 100 acres of Orange County into a downtown epicenter of community, culture, and creativity. To learn more, visit www.ocvibe.com.