IT Analyst

ocV!BE; Anaheim (CA); On-site; USD 40,000 - 66,000; Full time

Job summary

OC Sports & Entertainment, LLC is hiring an IT Analyst to support and maintain a reliable IT environment, focusing on desktop and mobile systems. You will assist events at Honda Center and surrounding spaces, manage devices, networks, email, and security, and ensure smooth IT operations for live entertainment experiences.

The role requires a Bachelor’s in CS or related field (A+ preferred), 2+ years in IT support, and ability to work a flexible schedule including nights and weekends.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience
• A+ certification is preferred
• 2+ years in IT Desktop/Help Desk/Similar role
• Experience with endpoint management tools (Tanium preferred)
• Experience with Azure AD and on-prem Active Directory
• Experience with ServiceNow or similar ticketing system
• Knowledge of networks, security, and troubleshooting
• Strong communication and organizational skills
• Ability to lift up to 50 pounds and stand for periods of time
• Valid California driver's license and driving record

Responsibilities

• Configure, deploy, and support desktop hardware and systems
• Set up and support phone systems (analog, cloud, IP)
• Configure, deploy, and support network printers
• Support Apple and Android mobile devices
• Support MS Office 365, Teams, Exchange, SharePoint, Dynamics CRM
• Troubleshoot network connectivity issues
• Resolve POS hardware/software issues
• Assist with AV systems and conference room setup
• Troubleshoot user issues with desktop hardware, software, and mobile devices

Skills

IT support

Customer service

Problem solving

Time management

Education

Bachelor’s degree in Computer Science

A+ certification

Tools

Tanium

Azure Active Directory

ServiceNow

Microsoft 365 (Office/Teams/Exchange/SharePoint)

Dynamics CRM

Phone systems (analog/cloud/IP)

Job description

About this job

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Mission: To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision: We are the gathering place of Orange County

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

IT Analyst

The starting hourly rate range for this position is $38.00 to $48.00 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The IT Analyst is responsible for supporting and maintaining a reliable IT environment, with a focus on the availability and performance of desktop and mobile systems. This role requires knowledge of desktop and laptop computing, iOS devices, wireless networks, email systems, antivirus and malware protection, cybersecurity, and phone systems. The IT Analyst also provides technical support for events at Honda Center and surrounding event spaces, as needed.

Responsibilities

• Configure, deploy, and provide ongoing support for desktop hardware and systems
• Set up and support phone systems, including analog, cloud-based, and IP-based solutions
• Configure, deploy, and support network printers
• Provide technical support for Apple and Android mobile devices
• Provide application support for Microsoft Office 365, Teams, Exchange, SharePoint, and Dynamics CRM
• Troubleshoot network connectivity issues
• Diagnose and resolve issues related to point-of-sale hardware and software
• Assist with audio/visual systems and conference room setup, configuration, and troubleshooting
• Troubleshoot and resolve user issues involving desktop hardware, software, and mobile devices

Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent combination of education and relevant experience
• A+ certification preferred
• 2+ years of experience as an IT Desktop Analyst, Desktop Support Analyst, or similar role
• Experience with Tanium or a similar endpoint management tool strongly preferred
• Experience administering and maintaining user accounts in Microsoft Azure and on-premises Active Directory
• Experience with ServiceNow or a similar help desk/ticketing system
• Knowledge of databases, system security, and technical troubleshooting
• Working knowledge of Microsoft Active Directory
• Excellent written and verbal communication skills, with the ability to support a diverse user community
• Strong time management and organizational skills
• Strong analytical and problem-solving skills
• Understanding of general business practices and operations
• Proactive approach with strong follow-through and the ability to prioritize multiple assignments and complete projects on time
• Valid California driver’s license and acceptable driving record
• Ability to work a flexible schedule, including nights, weekends, and some holidays as required
• Ability to stand and bend for prolonged periods and lift and carry up to 50 pounds

Knowledge, Skills and Experience

Education – Bachelor’s Degree

Experience Required – 2+ Years

This position is on-site.

Company:

OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.