IT Analyst - On-Site Tech for Live Entertainment

OCVIBE; Anaheim (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

OC Sports & Entertainment, LLC is hiring an IT Analyst to support desktop hardware, mobile devices, and network services on-site in Orange County. The role covers phone systems, printers, and AV setup, with hands-on troubleshooting across Windows and cloud apps.

The ideal candidate has a BS in CS or related field, 2+ years in IT desktop support, and experience with Azure AD, Tanium, and ServiceNow. The position requires flexibility and a proactive, customer-focused approach.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• A+ certification preferred.
• 2+ years of IT desktop/support experience.
• Experience with Tanium or a similar endpoint management tool strongly preferred.
• Experience administering and maintaining user accounts in Microsoft Azure and on-premises Active Directory.
• Experience with ServiceNow or a similar help desk/ticketing system.
• Knowledge of databases, system security, and technical troubleshooting.
• Strong written and verbal communication skills.

Responsibilities

• Configure, deploy, and provide ongoing support for desktop hardware and systems.
• Set up and support phone systems, including analog, cloud-based, and IP-based solutions.
• Configure, deploy, and support network printers.
• Provide technical support for Apple and Android mobile devices.
• Provide application support for Microsoft Office 365, Teams, Exchange, SharePoint, and Dynamics CRM.
• Troubleshoot network connectivity issues.
• Diagnose and resolve issues related to point-of-sale hardware and software.
• Assist with audio/visual systems and conference room setup, configuration, and troubleshooting.
• Troubleshoot and resolve user issues involving desktop hardware, software, and mobile devices.

Skills

Communication skills

Time management

Analytical problem solving

Organizational skills

Multitasking

Education

Bachelor's degree in Computer Science or related field

2+ years IT Desktop/Support experience

A+ certification preferred

Tools

Tanium

Microsoft Azure Active Directory

ServiceNow

Office 365 Suite (Teams/Exchange/SharePoint/Dynamics CRM)

Job description

OC Sports & Entertainment, LLC is hiring an IT Analyst to support desktop hardware, mobile devices, and network services on-site in Orange County. The role covers phone systems, printers, and AV setup, with hands-on troubleshooting across Windows and cloud apps.

The ideal candidate has a BS in CS or related field, 2+ years in IT desktop support, and experience with Azure AD, Tanium, and ServiceNow. The position requires flexibility and a proactive, customer-focused approach.