IT Analyst

Anaheim Ducks Hockey Club; Anaheim (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

OC Sports & Entertainment, LLC is seeking an IT Analyst to join our Orange County operations and support a reliable IT environment with focus on desktop and mobile systems for Honda Center events.

You will configure hardware, manage phone systems, printers, and mobile devices, and provide end-user support for Office 365, Teams, Exchange, SharePoint, and Dynamics CRM. This on-site role requires a proactive problem-solver with strong communication.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years in IT desktop/endpoint support.
• Experience with Tanium or similar endpoint management.
• Experience administering Microsoft Azure and on-prem Active Directory.
• Experience with ServiceNow or similar help desk.
• Knowledge of networks, system security, and troubleshooting.
• Strong communication and time management.
• CA driver’s license and clean record.

Responsibilities

• Configure, deploy, and support desktop hardware and systems
• Set up and support phone systems (analog, cloud, IP)
• Configure, deploy, and support network printers
• Provide technical support for Apple and Android mobile devices
• Provide Office 365, Teams, Exchange, SharePoint, and Dynamics CRM support
• Troubleshoot network connectivity issues
• Diagnose and resolve issues related to point-of-sale hardware and software
• Assist with audio/visual systems and conference room setup, configuration, and troubleshooting
• Troubleshoot and resolve user issues involving desktop hardware, software, and mobile devices

Skills

Desktop support

Phone systems

Office 365

Teams

Exchange

SharePoint

Dynamics CRM

Azure AD

Active Directory

ServiceNow

Network troubleshooting

Mobile devices

AV support

Cybersecurity

Education

Bachelor’s degree in Computer Science or related field

A+ certification preferred

Tools

Tanium

Job description

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Mission: To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision: We are the gathering place of Orange County

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

IT Analyst

Pay Details:

The starting hourly rate range for this position is $38.00 to $48.00 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The IT Analyst is responsible for supporting and maintaining a reliable IT environment, with a focus on the availability and performance of desktop and mobile systems. This role requires knowledge of desktop and laptop computing, iOS devices, wireless networks, email systems, antivirus and malware protection, cybersecurity, and phone systems. The IT Analyst also provides technical support for events at Honda Center and surrounding event spaces, as needed.

Responsibilities

• Configure, deploy, and provide ongoing support for desktop hardware and systems
• Set up and support phone systems, including analog, cloud-based, and IP-based solutions
• Configure, deploy, and support network printers
• Provide technical support for Apple and Android mobile devices
• Provide application support for Microsoft Office 365, Teams, Exchange, SharePoint, and Dynamics CRM
• Troubleshoot network connectivity issues
• Diagnose and resolve issues related to point-of-sale hardware and software
• Assist with audio/visual systems and conference room setup, configuration, and troubleshooting
• Troubleshoot and resolve user issues involving desktop hardware, software, and mobile devices

Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent combination of education and relevant experience
• A+ certification preferred
• 2+ years of experience as an IT Desktop Analyst, Desktop Support Analyst, or similar role
• Experience with Tanium or a similar endpoint management tool strongly preferred
• Experience administering and maintaining user accounts in Microsoft Azure and on-premises Active Directory
• Experience with ServiceNow or a similar help desk/ticketing system
• Knowledge of databases, system security, and technical troubleshooting
• Working knowledge of Microsoft Active Directory
• Excellent written and verbal communication skills, with the ability to support a diverse user community
• Strong time management and organizational skills
• Strong analytical and problem-solving skills
• Understanding of general business practices and operations
• Proactive approach with strong follow-through and the ability to prioritize multiple assignments and complete projects on time
• Valid California driver’s license and acceptable driving record
• Ability to work a flexible schedule, including nights, weekends, and some holidays as required
• Ability to stand and bend for prolonged periods and lift and carry up to 50 pounds

Knowledge, Skills and Experience

Education – Bachelor’s Degree

Experience Required – 2+ Years

This position is on-site.

Company:

OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE!