IT Administrator / IT Support Analyst

IT Associates; Nashville (TN); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

IT Associates is seeking an IT Support Analyst to provide end-user support across a Microsoft 365 environment, including Intune administration, user accounts, and device deployment. The role mixes project work with day-to-day user support, with growth into a leadership path.

The position reports to the IT Director and is approximately 60% project-based and 40% user support, with about 80% remote work and 20% local travel to Nashville and nearby locations.

Qualifications

• 3+ years in IT support or help desk roles.
• Strong Microsoft 365 administration experience.
• Hands-on Microsoft Intune familiarity.
• Experience managing user accounts and access permissions.
• Windows endpoint administration and troubleshooting knowledge.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Administer and support Microsoft 365 technologies.
• Manage Intune enrollment, configuration and compliance.
• Create, modify, and disable user accounts and permissions.
• Coordinate onboarding and offboarding processes.
• Configure, deploy, and reconfigure laptops/desktops/mobile devices.
• Troubleshoot hardware, software, network, and connectivity issues.
• Respond to tickets with strong customer service.
• Support printers and local office technology and network equipment.
• Participate in IT projects and process improvements.
• Document procedures and technical solutions.
• Assist with IT procurement and asset lifecycle management.
• Monitor security events; familiarity with Purview a plus.
• Travel to locations for onsite support as needed.

Skills

IT support

Microsoft 365

Intune

User accounts

Windows OS

Communication

Independence

Education

Bachelor's degree

Tools

Microsoft Purview

Exchange Online

Entra ID

Teams

SharePoint

Job description

Our client is a global network of experts providing therapy, online counseling, and medical evaluations to support children with autism and their families. In this IT Support Analyst role, your daily problem-solving directly empowers their dedicated professionals to deliver life-changing care without missing a beat.

• The position is mostly Onboarding/offboarding employees/Reconfiguration of devices/ User provisioning /M 365 and Intune support.
• Role reports to IT Director. Needs someone who can work independently
• Approximately 80% remote and 20% local travel ( expenses paid )
• Nashville serves as the primary IT hub.
• Required to visit each company location approximately once per month to provide onsite support, perform device deployments, assist with projects, and maintain relationships with local users.
• Support eight locations: Nashville, Cookeville, Crossville, Manchester, McMinnville, Clarksville, Jackson (TN), and Hopkinsville (KY).
• Occasional after-hours support may be required.

Position Summary

The IT Support Analyst provides end-user support across a Microsoft 365 environment, including Microsoft Intune administration, user account management, device deployment, and troubleshooting. This role supports employee onboarding and offboarding, endpoint configuration, and day-to-day IT operations while also contributing to technology and infrastructure projects. The position is approximately 60% project-based work and 40% user support, with strong growth potential into a future lead role.

Qualifications

• 3+ years of IT support, IT Admin, desktop support, end user or help desk experience.
• Strong experience with Microsoft 365 administration.
• Hands-on experience with Microsoft Intune.
• Experience managing user accounts and access permissions.
• Knowledge of Windows endpoint administration and troubleshooting.
• Strong communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities and work independently.

Preferred Qualifications

• Experience with Microsoft Purview and security/compliance monitoring.
• Experience with Exchange Online, Entra ID (Azure AD), Teams, and SharePoint.
• Bachelor's degree in IT, Computer Science, MIS, or related field preferred.

Key Responsibilities

• Administer and support Microsoft 365 technologies.
• Manage Microsoft Intune device enrollment, configuration, and compliance.
• Create, modify, and disable user accounts and permissions.
• Coordinate employee onboarding and offboarding processes.
• Configure, deploy, and reconfigure laptops, desktops, and mobile devices.
• Troubleshoot hardware, software, network, and connectivity issues.
• Respond to support tickets and provide exceptional customer service.
• Support printers, local office technology, and network equipment.
• Participate in IT projects, upgrades, and process improvements.
• Document procedures and technical solutions.
• Assist with IT equipment procurement and asset lifecycle management.
• Monitor security events; experience with Microsoft Purview and security log monitoring is a strong plus.
• Travel to company locations as needed for onsite support.

The anticipated salary range for this position is 70-75K. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. The total compensation package for this position may include an annual performance bonus. A range of medical, dental, vision, retirement, paid time off, and/or other benefits are available.