Hybrid IT Support Technician

Proactive Technology Management; Nashville (TN); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Full medical benefits

Dental & vision insurance

2 weeks paid vacation

401(k) matching

Job summary

A technology management firm in Nashville is seeking an experienced technician for a hybrid role. The position requires expertise in Office 365, firewall troubleshooting, and network setup. The ideal candidate should have 5+ years in IT environments and a strong customer service orientation. This position comes with comprehensive benefits, including medical, dental, and vacation time.

Qualifications

• 5+ years in Office 365 and Windows Server environments.
• 5+ years of firewall troubleshooting with various brands.
• 5+ years of network setup experience.

Responsibilities

• Set up customer networks from cloud to local.
• Install and configure Windows Server.
• Maintain and support configurations for networking equipment.

Skills

Office 365 experience

Windows Server experience

Firewall troubleshooting

Network setup

Customer service orientation

Education

Bachelor’s degree

Job description

Pay Range

This role offers a base salary of $80,000 per year. Additional compensation may vary according to skill and experience.

Location

Full‑time position based in Tennessee, primarily in or around Nashville. Occasional travel to other Tennessee locations and the Memphis area may be required.

About Proactive Technology Management

We offer a defined career path: Technician → Integrator → Engineer → Consultant. Employees may work remotely or onsite with clients. As you progress you may handle larger clients and specialize in IT areas such as security, networking, or cloud.

Position Overview

We are hiring an experienced technician at the Integrator level. The role is hybrid: remote troubleshooting with onsite visits as needed. Requires 4+ years of Tier 3 support or a specialist role experience.

First 30 Days

• Week 1 – Shadow and Learn: Introduction to processes, systems, and support tools.
• Week 2 – Shadow and Start Doing: Active troubleshooting and onsite visits.
• Week 3 & 4 – Do and Observe: Full ticket handling, onsite work, and consistent time tracking.

Billable hours target: Week 1 = 0 hours, Week 2 = 12 hours, Week 3 = 20 hours, Week 4 = 26–30 hours.

Requirements

• 5+ years in Office 365 and Windows Server environments
• 5+ years of firewall troubleshooting (Sophos, Cisco, SonicWall, WatchGuard)
• 5+ years of network setup (installing APs, switches, firewalls)
• Extensive virtualization and networking experience
• Strong customer‑service orientation

Preferred Skills

• Bachelor’s degree
• IT certifications
• MSP experience
• Health/medical IT experience

Responsibilities

• Set up customer networks (cloud to local)
• Windows Server installation and configuration
• Configuration maintenance and support for access points, firewalls, switches
• Remote troubleshooting and onsite support as required
• Monday‑Friday schedule with one Saturday per month for the first 18 months

Benefits

• Full medical benefits
• Dental & vision insurance
• 2 weeks paid vacation
• 401(k) matching

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology – IT Services and Consulting