IT Administrator (In-Office) - Growth & Benefits

Protocase Inc.; Wilmington (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Leadership training

Health care plan

Retirement savings

Vacation

Team events

Coastal living in Wilmington

Job summary

45Drives is seeking a Technical Service IT Administrator in Wilmington, NC to support local and remote users and maintain our systems. This hands-on role suits someone who enjoys troubleshooting and learning new technologies within a collaborative team.

You'll work in an office-based environment at our Wilmington location, contributing to production and office IT tasks while expanding your skills in Linux, Windows, virtualization, and networking.

Qualifications

• Associate's degree in IT, CS, or related field or equivalent hands-on experience.
• 0–2 years IT support or technical operations experience.
• Exposure to Windows and Linux environments.
• Basic hardware and networking troubleshooting.

Responsibilities

• Providing deskside and remote support for hardware, software, and connectivity issues.
• Supporting desktops, laptops, peripherals, and production environment devices.
• Assisting with Linux systems, networking, virtualization, and routine system maintenance.
• Performing updates, patching, and basic security checks.
• Managing user accounts, permissions, and technical documentation.
• Assisting with deployment of new equipment and collaborating with vendors as needed.
• Escalating complex issues with clear troubleshooting details.

Skills

Windows troubleshooting

Linux services

Networking fundamentals

Proxmox virtualization

Remote support tools

Documentation

Communication

Multi-tasking

Education

Associate degree in IT/related field

Tools

Proxmox virtualization platform

Remote support tools

Linux tooling

Job description

45Drives is seeking a Technical Service IT Administrator in Wilmington, NC to support local and remote users and maintain our systems. This hands-on role suits someone who enjoys troubleshooting and learning new technologies within a collaborative team.

You'll work in an office-based environment at our Wilmington location, contributing to production and office IT tasks while expanding your skills in Linux, Windows, virtualization, and networking.