IT Administrator

Protocase Inc.; Wilmington (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Leadership training

Health care plan

Retirement savings

Vacation

Team events

Coastal living in Wilmington

Job summary

45Drives is seeking a Technical Service IT Administrator in Wilmington, NC to support local and remote users and maintain our systems. This hands-on role suits someone who enjoys troubleshooting and learning new technologies within a collaborative team.

You'll work in an office-based environment at our Wilmington location, contributing to production and office IT tasks while expanding your skills in Linux, Windows, virtualization, and networking.

Qualifications

• Associate's degree in IT, CS, or related field or equivalent hands-on experience.
• 0–2 years IT support or technical operations experience.
• Exposure to Windows and Linux environments.
• Basic hardware and networking troubleshooting.

Responsibilities

• Providing deskside and remote support for hardware, software, and connectivity issues.
• Supporting desktops, laptops, peripherals, and production environment devices.
• Assisting with Linux systems, networking, virtualization, and routine system maintenance.
• Performing updates, patching, and basic security checks.
• Managing user accounts, permissions, and technical documentation.
• Assisting with deployment of new equipment and collaborating with vendors as needed.
• Escalating complex issues with clear troubleshooting details.

Skills

Windows troubleshooting

Linux services

Networking fundamentals

Proxmox virtualization

Remote support tools

Documentation

Communication

Multi-tasking

Education

Associate degree in IT/related field

Tools

Proxmox virtualization platform

Remote support tools

Linux tooling

Job description

MUST BE AUTHORIZED TO WORK IN THE UNITED STATES

45Drives Technical Service IT Administrator (USA)

Location: Wilmington, NC

Term: Full-Time, Permanent

Anticipated Start Date: June 1st, 2026

Type: In Office Only

Full transparency: we work a little differently around here. This isn't just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that's just wrong. After all, we spend at least a third of our lives working - so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At 45Drives, your ideas don't just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you'd want to be a part of and help grow?

45Drives specializes in open-platform, high-performance data storage solutions for innovators, engineers, and businesses around the globe. We're changing how organizations manage data—and you could be part of that transformation.

We're not your typical tech company. From our tight-knit culture to our laser focus on transparency and service, we believe in doing business differently - always putting people first, whether they're customers or teammates. 45Drives is a division of Protocase Inc., a fast-growing manufacturing and technology company based in Sydney, Nova Scotia. This role will be based out of our U.S. branch in Wilmington, NC.

About Us

At 45Drives, we create big, strong, fast storage servers using open-source platforms that break away from traditional enterprise constraints. Our customers range from the world's biggest brands to indie creators building the next big thing. With every system we build, we help people take control of their data, scale efficiently, and innovate freely.

We're not your typical tech company. From our tight-knit culture to our laser focus on transparency and service, we believe in doing business differently - always putting people first, whether they're customers or teammates. 45Drives is a division of Protocase Inc., a fast-growing manufacturing and technology company based in Sydney, Nova Scotia. This role will be based out of our U.S. branch in Wilmington, NC.

About the Opportunity

As a Technical Service IT Administrator, you'll support both local and remote users while helping maintain the systems and infrastructure that keep our operations running smoothly. This hands-on role is ideal for someone who enjoys troubleshooting, learning new technologies, and working in a collaborative environment.

What You'll Be Doing

• Providing deskside and remote support for hardware, software, and connectivity issues
• Supporting desktops, laptops, peripherals, and production environment devices
• Assisting with Linux systems, networking, virtualization, and routine system maintenance
• Performing updates, patching, and basic security checks
• Managing user accounts, permissions, and technical documentation
• Assisting with deployment of new equipment and collaborating with vendors as needed
• Escalating complex issues with clear troubleshooting details

About You

You're a problem-solver who enjoys helping others, learning new technologies, and working as part of a collaborative team. You're adaptable, detail-oriented, and comfortable balancing support tasks across both office and production environments.

What You'll Need to Succeed

Education

• Associate's degree in IT, Computer Science, or related field OR equivalent hands-on experience

Experience

• 0-2 years in IT support or technical operations
• Exposure to Windows and Linux environments
• Basic hardware and networking troubleshooting experience

Skills

• Troubleshooting Windows systems, Linux services, and common applications
• Understanding networking fundamentals such as IP, DNS, and DHCP
• Familiarity with virtualization platforms (Proxmox preferred) and remote support tools
• Strong communication, documentation, and problem-solving abilities
• Ability to manage multiple tasks and adapt in a fast-paced environment

Nice to Have

• CompTIA A+, Network+, or Google IT Support Certificate
• Basic scripting knowledge (Bash, PowerShell, etc.)
• Experience with backups, patching, or server environments

A valid driver's license and reliable transportation are preferred, as occasional travel between locations may be required.

Why us?

At 45Drives, we believe in recognizing and rewarding hard work and dedication. Our starting annual total compensation package is expected to range from $55,000 to $65,000 USD, depending on experience and qualifications.

In addition, you can look forward to:

• Training and Growth: Leadership training and skills development opportunities, plus ongoing learning and mentorship.
• Comprehensive Health Care Plan: Medical, Dental, Life Insurance, and Group Insurance benefits available after 3 months full-time
• Retirement Savings Support: Access to retirement savings options and long-term financial planning benefits
• Vacation: Two weeks of vacation, increasing with tenure.
• Social Events: Join in on regular events, lunches, and celebrations as we continue growing our Wilmington team.
• Lifestyle of Wilmington, North Carolina: Enjoy coastal living, warm weather, and a vibrant community while building your career in technology.