IT Administrator - Help Desk & Onsite Support

Nordex Group; Chicago (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Medical & Pharmacy Insurance

Health Savings Account (HSA)

Flex Spending Account (FSA)

Vision Insurance

Disability Insurance

401(k) with Employer Match

Tuition Reimbursement

Employee Assistance Program (EAP)

Calm Subscription

Job summary

Nordex Group in Chicago is seeking an IT Administrator to provide first-line help desk support and onsite IT assistance for the North America team. You will manage user accounts, security, and infrastructure, while collaborating on IT projects to improve technology solutions.

The role requires a Bachelor's in a technical field, experience with Microsoft 365 and Azure, strong troubleshooting and communication skills, and the ability to travel up to 25% across the U.S. and Canada.

Qualifications

• Bachelor’s degree in Computer Science or related technical discipline or equivalent experience.
• Experience providing Level I and II help desk support in a business environment.
• Experience supporting Microsoft 365 and familiarity with Azure services.
• Knowledge of computer hardware, software, networking, and IT security principles.
• Experience implementing IT projects and supporting business technology initiatives.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills with non-technical users.
• Willingness to travel up to 25% across the United States and Canada.

Responsibilities

• Provide first-line technical support by responding to help desk requests, troubleshooting issues, resolving tickets, and escalating complex issues when required.
• Deliver onsite IT support for the Chicago office, including conference room technology and office infrastructure support.
• Install, configure, and maintain computer hardware, software, peripherals, and related technology systems.
• Manage user accounts and system access in alignment with company security policies.
• Monitor system performance, investigate alerts, and elevate security or operational concerns as appropriate.
• Support network resources and ensure the availability of critical technology services.
• Train employees on hardware, software, and technology best practices.
• Partner with vendors to resolve technical issues and implement solutions.
• Participate in IT projects and technology improvement initiatives.
• Maintain accurate technical documentation, asset inventories, and support procedures.
• Deliver responsive, customer-focused support while meeting service expectations.

Skills

Help desk support

IT security principles

Hardware & software troubleshooting

User account management

Communication skills

Project collaboration

Microsoft 365

Education

Bachelor’s degree in Computer Science or related field

Tools

Azure services

Microsoft 365 administration

Job description

Nordex Group in Chicago is seeking an IT Administrator to provide first-line help desk support and onsite IT assistance for the North America team. You will manage user accounts, security, and infrastructure, while collaborating on IT projects to improve technology solutions.

The role requires a Bachelor's in a technical field, experience with Microsoft 365 and Azure, strong troubleshooting and communication skills, and the ability to travel up to 25% across the U.S. and Canada.