IT Admin & Data Support Specialist

Kentucky Blood Center Inc; Lexington (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Kentucky Blood Center in Lexington, KY is seeking an IT Administrative Support professional to assist with managing and controlling critical documents and data, provide initial user support for hardware and software, and perform various IT administrative tasks.

The role reports to the Vice President of Information Technology and requires strong MS Office/Outlook/Adobe skills, data entry capacity, and the ability to work in a fast-paced environment while maintaining SOP-aligned processes.

Qualifications

• Minimum of one year of experience in a related computer support role, or administrative position with equivalent responsibilities.
• College degree and/or certifications in areas of computer hardware and software support preferred; high school diploma (or equivalent) with the appropriate combination of experience, required.
• MS Office, Outlook, and Adobe proficiency with the technical skills necessary to easily learn and administer other applications (such as document management software, and the blood banking computer system).

Responsibilities

• Assists with managing and controlling critical documents maintained by the IT department.
• Performs database record maintenance tasks and other data entry functions.
• Generates and distributes reports from various applications, as needed.
• Prepares documents for imaging, and verifies image quality; applies appropriate naming conventions, and ensures the retention and archival of electronic files in accordance with SOPs.
• Submits requests for the retrieval and return of physical files archived in offsite storage.
• Assists with access management, such as password resets, and the new user setup process.
• Administers assigned systems and applications, providing internal training and guidance to outlying departments/locations.
• Provides general support for personal computers and peripherals (printers and other hardware).
• Assists KBC employees as the primary initial contact for user problem resolution related to PC hardware and software.
• Assesses service tickets and triages requests, routing to the appropriate IT team member for resolution.
• Maintains knowledge of KBC internal structure and stakeholders, and overall blood center workflow and operations.
• Assists with departmental projects and maintenance tasks, as necessary.
• Orders and maintains optimal supply inventory levels for department.
• Fulfills general administrative responsibilities for the IT department.

Job description

Kentucky Blood Center in Lexington, KY is seeking an IT Administrative Support professional to assist with managing and controlling critical documents and data, provide initial user support for hardware and software, and perform various IT administrative tasks.

The role reports to the Vice President of Information Technology and requires strong MS Office/Outlook/Adobe skills, data entry capacity, and the ability to work in a fast-paced environment while maintaining SOP-aligned processes.