IT Administrative/Project Assistant

FAVORITE OFFICE AUTOMATION LLC; New Castle (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Career Growth Opportunities

Job summary

FAVORITE OFFICE AUTOMATION LLC is seeking a motivated technical administrative assistant to join our team and keep daily operations running smoothly. You will handle calls, scheduling, correspondence, and inventory while coordinating with the Director of Operations and fellow team members.

The ideal candidate is organized, communicative, and tech-savvy, with experience supporting IT/communications services and basic accounting tasks.

Qualifications

• Basic understanding of IT and phone systems.
• Proficient with Word, Excel, Outlook and PowerPoint.
• Highly organized with strong time management and multitasking.
• Experience troubleshooting basic computer and printer issues.
• Excellent organizational and interpersonal skills.
• Strong communication and teamwork abilities.
• High School diploma or equivalent; degree preferred.

Responsibilities

• Manage daily administrative tasks: emails, phones, scheduling, and inventory.
• Triages customer support calls and routes as needed.
• Report to Director of Operations for daily updates.
• Develop, update, and maintain office procedures.
• Assist project management by tracking deadlines and facilitating communication.
• Handle expense reporting, invoicing, and basic accounting tasks.
• Work with clients and vendors to provide excellent service.
• Maintain office supplies and inventory management.
• Prepare IT-related contracts for customers.
• Coordinate with service providers on customer issues.

Skills

Excellent communication

Time management

Organizational skills

Teamwork

Customer service

Education

High School diploma or equivalent; associate or bachelor’s degree or equivalent experience preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Benefits/Perks

• Competitive salary based on experience
• Paid Time Off
• Career Growth Opportunities

About us

We are a managed services provider. We provide various IT/Communication services to a wide variety of industries. Our company is responsible for ensuring our customers computer systems, networks, phone systems, camera systems and other technology equipment is operating at peak performance. We are growing and looking for a dynamic individual to join our team.

Job Summary

We are seeking a motivated and outgoing person to join our team. As a technical administrative assistant, you’ll play an essential role in supporting our team and ensuring smooth operations. If you are a detail-oriented, proactive person who enjoys helping customers and collaborating with team members, we’d love to have you grow with us. Your responsibilities will include answering phone calls, scheduling appointments/service calls, planning meetings, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.

Responsibilities

• Manage daily administrative tasks such as reading and responding to emails, answering phones, scheduling service calls, and updating and organizing inventory.
• Triage customer support calls, resolve if possible, or assign to other team members if necessary.
• Report to Director of Operations for daily updates and issues requiring attention.
• Develop, update, and maintain relevant office procedures
• Assist in project management by tracking deadlines and facilitating communication.
• Handle expense reporting, invoicing, and basic accounting skills.
  • Bookkeeping skills would be nice but not necessary
• Work with clients and vendors, providing excellent customer service.
• Maintain office supplies and manage inventory.
• Build various IT related contracts for customers
• Work with service providers when there are customer issues

Qualifications

• We are an IT/Communications company so a basic understanding of IT and Phone systems would be a benefit.
• Excellent computer skills and knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
• Highly organized with excellent time management skills and the ability to prioritize projects and multitask
• Experience in troubleshooting basic computer and printer issues
• Excellent organizational and time-management skills.
• Strong communicational and interpersonal abilities
• Ability to work individually and as part of a team.
• High School diploma or equivalent; associate or bachelor’s degree or equivalent experience preferred