IT Administrative Assistant — Hybrid Helpdesk & Admin Ops

Harvard Resource Solutions LLC; Troy (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Harvard Resource Solutions LLC seeks an IT Administrative Assistant for a non-profit client in Troy, MI. The role blends front-line IT support with executive-level admin tasks in a hybrid schedule.

You will triage helpdesk requests, onboard/offboard staff, manage documentation and dashboards in Excel, PowerPoint, SharePoint, and related tools, and support IT projects across teams. Strong communication and organization are essential.

Qualifications

• High school diploma required.
• Associate's or Bachelor's degree preferred.
• 3–5 years of administrative, operations, project coordination, or IT support experience.
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook, SharePoint) and related business applications.

Responsibilities

• Serve as the first point of contact for IT Helpdesk; triage and resolve basic issues.
• Coordinate onboarding, offboarding, and transfers with system access and hardware distribution.
• Manage IT documentation, SharePoint sites, software access, inventory, and communications.
• Support IT projects by coordinating schedules and tracking milestones.

Skills

Customer service

Communication

Time management

Team collaboration

Education

High school diploma

Associate/Bachelor's degree preferred

Tools

Microsoft 365 Admin

SharePoint

DocuSign

Zoom

Okta

Workday

Jira

Confluence

Asana

Job description

Harvard Resource Solutions LLC seeks an IT Administrative Assistant for a non-profit client in Troy, MI. The role blends front-line IT support with executive-level admin tasks in a hybrid schedule.

You will triage helpdesk requests, onboard/offboard staff, manage documentation and dashboards in Excel, PowerPoint, SharePoint, and related tools, and support IT projects across teams. Strong communication and organization are essential.